Ohio Mutual Insurance Group ยท 1 month ago
Billing Service Specialist
US
Full-time
Onsite
Entry Level
1+ years expOhio Mutual Insurance Group is seeking a Billing Service Specialist to support policyholders and agents throughout the billing cycle. The role involves providing excellent customer service, processing payments, and collaborating with various departments to enhance the billing experience.
FinanceFinancial ServicesInsurance
Responsibilities
Supports onboarding of new Billing Service Center associates and cross-training initiatives as requested
Supports policyholders and agents through all aspects of the billing cycle with outstanding customer service and collaboration with other departments. This includes, but is not limited to: 1. answering calls, chats, and email communications with policyholders and/or agents, 2. processing payments, 3. initiating billing and/or payment changes, 4. researching billing discrepancies
Identifies and recommends changes in support of policyholder and/or agent feedback and general continuous improvement. Works closely with I.T. to implement and test solutions
Actively participates in the rollout of new products, states, and changes to company policies and procedures that impact policyholders and agents as requested
Researches, compiles, and/or develops work for corporate and departmental objectives and projects as requested or required
Performs other duties as assigned
Qualification
Required
High school diploma or equivalent
One year of previous experience working in an office environment
Strong technical, analytical, and cognitive skills for interpreting underwriting and billing guidelines
Exceptional interpersonal skills for collaborating with and supporting other associates, agents, insured, peers, and numerous outside contacts
Exceptional oral and written communication skills especially when relating to policyholders and agents
Ability to operate various office equipment: Computer, Printer/scanner, Phone equipment
Working knowledge of Microsoft applications, specifically Excel, Teams and Word
Strong organizational skills
Ability to work under tight deadlines
Sitting for extended periods of time
Extended computer usage
Occasional work-related stress
Occasional travel to conferences and offsite meetings
Preferred
College degree a plus
Insurance industry knowledge a plus
Company
Ohio Mutual Insurance Group
Ohio Mutual Insurance Group, founded in 1901 and based in Bucyrus, OH, partners with nearly 400 independent agencies to distribute quality property and casualty insurance products throughout Connecticut, Indiana, Maine, New Hampshire, Ohio, Rhode Island, and Vermont.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Mark C. Russell
President and CEO
David Hendrix
Chief Financial Officer
Company data provided by crunchbase