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Colliers Engineering & Design · 8 hours ago

IT Technician

Holmdel, NJ

Full-time

Hybrid

New Grad, Entry Level

$19/hr - $28/hr

0+ years exp

Colliers Engineering & Design is seeking an IT Technician for their Holmdel, NJ office. The role involves providing exceptional user support, ensuring smooth daily operations, and tackling various hardware and software challenges.

ArchitectureCivil EngineeringMechanical Engineering

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Collaborate with other departments within the organization

Respond to tickets in accordance with SLA guidelines

Serve as the first point of contact for helpdesk inquiries

Record, track, and document the help desk request problem solving process including actions taken through to the final resolution

Image computers when necessary

Install and configure hardware and software

Repair and replace equipment as needed (computers, servers, switches, network devices, UPS)

Provide onsite and remote support to end users

Assist with audio and video conferencing systems such as Teams and Logitech setups as needed for meetings

Set up new workstations for users (deploying equipment, checking over account setups)

Ability to work in Active Directory

Create documentation for staff for training purposes

Solid understanding of computers, networks, software and Windows Operating Systems

Knowledge of networking protocols, including TCP/IP, DNS, DHCP, VLANs, etc

Basic understanding of firewalls

Previous experience with remote support tools

Experience using ticketing systems such as Service Now

Participate in rotating schedule for New Hire training

Must be able to foster good relationships with the team and organization

Ability and willingness to quickly learn new technologies and software

Qualification

CompTIA A+Network+Security+Cisco CCNAMicrosoft MCSA/MCSEActive DirectoryWindows Operating SystemsNetworking protocolsRemote support toolsCustomer service mindsetOrganizational skillsTime management skillsVerbal communication skillsWritten communication skillsTeam collaboration

Required

Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)

0-2+ years of experience in desktop support or related field

Experience IT service management methodologies

Ability to read, write and understand English for purposes of comprehending written job-related communications and verbal instructions and interactions

Customer service mindset

Strong organizational and time management skills

Excellent verbal and written communication skills

Familiarity with computer hardware including servers, switches, network devices, etc

Familiarity with Microsoft desktop operating systems and applications

Pro support M365: Word, Excel, Outlook, PowerPoint

Must have the ability to effectively administer troubleshooting procedures

Must be able to work in a collaborative team environment

Ability and willingness to travel to client sites as needed

Ability and willingness to work overtime when needed

Preferred

CompTIA A+, Network+, Security+, Cisco CCNA, or Microsoft MCSA/MCSE preferred

Benefits

Company paid medical, dental, and vision coverage

Paid pregnancy disability leave

Short- and long-term disability insurance

Life insurance

A company-matched 401(k)/Roth

Paid time off that includes parental and military leave

Employee referral and professional license bonuses

A straight time policy that compensates exempt employees for billable hours worked in excess of 40 billable hours within a work week

Reimbursement for education

A free in-house resource for hundreds of educational and self-enrichment courses

Mentorship program

Wellness program

Women’s Organization

Ongoing philanthropic opportunities

Company

Colliers Engineering & Design

Colliers Engineering is a provider of multi-discipline engineering, design, and consulting services to public and private sector clients. It is a sub-organization of Colliers.

Founded in 1984

Holmdel, New Jersey, USA

1001-5000 employees

https://colliersengineering.com

H1B Sponsorship

Colliers Engineering & Design has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (8)

2024 (7)

2023 (4)

2022 (7)

2021 (1)