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Franklin Fitch · 1 day ago

Information Technology Field Technician

Miami, FL

Full-time

Hybrid

Mid Level

$50K/yr - $70K/yr

3+ years exp

Franklin Fitch is a respected Managed Services Provider looking for a Field Service Engineer to join their team in a hybrid role. The position involves providing onsite and remote technical support to clients, primarily in Florida, ensuring smooth operations and troubleshooting IT and networking challenges.

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Hiring Manager

Dafydd Kevis

Responsibilities

Travel to client locations (primarily Pompano Beach and Miami) to deliver hands-on technical support, install devices, run network cables, set up access points, and troubleshoot hardware and networking issues

Handle ticket management, provide Level 1-2 support for Microsoft 365, Windows, printers, network connectivity, and other IT issues

Maintain accurate client records and contribute to the company knowledge base

Install and configure computer hardware, software, and peripherals, and maintain inventory records

Collaborate with engineering and service desk teams to expand your skills and complete certifications as needed

Qualification

IT service desk experienceMicrosoft 365 AdminNetwork devices knowledgeTicketing systems experienceCustomer service experienceProfessional growthCommunication skills