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Capital One · 1 month ago

Senior Associate, Funds Availability Process Manager| Retail Bank

Richmond, VA

Full-time

Onsite

Mid, Senior Level

$86K/yr - $98K/yr

2+ years exp

Capital One is a retail bank focused on providing faster access to customers' funds while ensuring compliance and fraud prevention. The Senior Associate, Funds Availability Process Manager will lead technology processes, ensure audit-readiness, and drive process improvements while collaborating with cross-functional partners.

BankingCredit CardsFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Own and manage a portfolio of technology processes, acting as the primary point of contact and subject matter expert

Develop, maintain, and ensure quality and consistency of formal process documentation, including process maps, standard operating procedure, business continuity plans, internal knowledge articles, and customer disclosures

Maintain audit-readiness for all processes by managing process controls and facilitating review sessions with Audit and Risk partners

Facilitate alignment between key internal stakeholders with assistance from senior team members

Regularly monitor processes, perform risk assessment, identify gaps and ensure adherence to regulatory, compliance, and legal requirements

Drive the identification and implementation of process improvements in collaboration with cross-functional partners, including Risk, Product, and Engineering

Resolve complex problems, and effectively escalate systemic breakdowns by engaging the right stakeholders and partners

Lead and manage special projects and initiatives as needed, ensuring timely and effective completion

Qualification

Process ManagementRisk ManagementBusiness Process ManagementProject ManagementAgile CertificationCommunication SkillsAttention to DetailTeam Collaboration