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Macy's · 1 day ago

Beauty Advisor

Rancho Cucamonga, CA

Full-time

Onsite

Mid, Senior Level

$50K/yr - $83K/yr

3+ years exp

Macy's is a storied retail company that has been a staple in America for over 160 years. The Beauty Account Coordinator will drive sales and enhance the store experience by serving as a cosmetics expert, leading beauty events, and collaborating with store partners. This role focuses on empowering beauty associates and ensuring best-in-class customer service in the beauty department.

Consumer GoodsFashionRetail

Hiring Manager

Adrienne Fraser

Responsibilities

Analyze business results (store, category, brand, product, etc.) to identify and highlight sales-driving opportunities in order to achieve goals

Communicate clear, concise priorities, strategies, and direction to Division and store teams using written, in-person, and virtual communication methods as needed, tailored to the appropriate audience

Collaborate with Regional Merchandise Execution, Beauty Field Directors, and Store partners to actively support growth in stores

Lead and participate in event execution, covering corporate, promotional, vendor launch events, and virtual events. Take the lead on local event strategy, planning, and execution. Collaborate with store and division partners for both in-store and virtual events, and conduct post-event analysis

Prepare for, participate in, and follow up on store visits and pre-season planning meetings. Partner with stores and plan for both in-person and/or virtual visits to support store growth

Develop collaborative relationships with vendors and effectively communicate priorities and needs

Direct, observe, and assess consistent execution based on national guidelines and standards (i.e., planograms, fixture placement, visual/collateral). Collaborate with corporate and store partners to ensure local, store, and vendor execution aligns with national guidelines and standards. Identify areas of opportunity and own solutions for corrective action

Visit competitors, observe and evaluate competitive opportunities, and communicate findings to central and regional teams

Be a change agent; encourage self and others to challenge the status quo with forward-thinking strategies

Demonstrate and drive excellent service and selling by reinforcing a customer-centric culture among Beauty Advisors

Work closely with Beauty Managers of Sales & Customer Service and Counter Managers to set coaching priorities for the department

Focus leaders on customer acquisition through clientelling using MyClient to enhance client relationships and loyalty

Support leaders in training store colleagues, reinforce and monitor colleague engagement, and ensure completion of education requirements and learnings

Support vendor partnerships and align with corporate teams to ensure all product training is relevant and aimed at educating store teams on improving selling techniques

Recognize store team performance during visits. Reinforce and support department objectives by connecting brand success with the overall growth of the Beauty department

Support the onboarding of new Beauty Leaders and Beauty Advisors

Support Store Leadership in hiring and recruiting Beauty team members at the assigned brand

Maintain regular and dependable attendance and punctuality

Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

In addition to the essential duties mentioned above, other duties may be assigned

Qualification

Sales AnalysisEvent PlanningEffective CommunicationLeadershipCollaboration

Required

Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply

3-5 years of management experience in a retail store, preferably in beauty

Effective written and verbal communication skills; ability to draft reports and other communications; present to management and internal and external business partners; interpret technical documents such as safety rules, operating and maintenance instructions, and procedure manuals

Ability to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio, and percent; draw and interpret bar graphs

This position requires heavy lifting, constant moving, standing, and reaching with arms and hands

Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders

May involve reaching above eye level

Requires close vision, color vision, depth perception, and focus adjustment

Travel required: 50%