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Birge & Held · 4 hours ago

Service Technician II (Multi Family)

Indianapolis, IN

Full-time

Onsite

Entry, Mid Level

$21/hr - $24/hr

2+ years exp

Birge & Held is a company dedicated to transforming communities through multifamily housing. The Service Technician II is responsible for the maintenance and functionality of the community’s physical assets, requiring strong technical skills and collaboration with team members to ensure a high-quality resident experience.

Property ManagementReal Estate

Responsibilities

Conduct all work in alignment with company policies, procedures, and applicable laws, including Fair Housing, the Americans with Disabilities Act, the Fair Credit Reporting Act, and all other applicable laws

Maintain a professional, courteous, and helpful demeanor with residents, team members, and vendors

Inspect buildings and common areas to ensure cleanliness, safety, and visual appeal

Perform repairs and maintenance on HVAC units, mechanical and electrical equipment, plumbing fixtures, structural elements, and community grounds

Repair serviceable items such as appliances, plumbing, and electrical systems across B&H communities

Ensure unit turnovers are completed within five (5) working days unless otherwise directed by the Operations Manager

Complete assigned work orders promptly, requesting support and reporting any delays or issues

Provide daily updates on progress and coordinate tasks with operations staff and maintenance teams

Maintain community grounds to ensure a clean, safe, and welcoming environment

Perform on-site work as necessary to preserve the asset’s appearance and functionality

Assist with maintenance needs at other B&H assets as requested

Complete and submit required forms, reports, and documentation in an accurate and timely manner

Participate in other related responsibilities as assigned by the Service Manager

Participate in the on-call rotation to respond to after-hours maintenance emergencies as needed

Qualification

EPA certificationHVAC certificationApartment maintenancePlumbing skillsElectrical skillsMulti-taskingTroubleshootingOral communicationAttention to detailSelf-motivated

Required

Minimum of two (2) years of demonstrated success in apartment maintenance, construction, or a related field

EPA certification required for refrigerant handling, or willingness to obtain certification upon hire

For positions that require travel between properties, a valid driver's license and reliable transportation are required

Above average oral communication skills

Provide your own hand tools including but not limited to power drills, impacts, and all non-powered hand tools

Able to operate all necessary tools to perform the essential functions of the position

Experience in residential property maintenance is beneficial

Working knowledge of OSHA standards and other environmental safety standards

Must be self-motivated, able to complete assigned tasks and can negotiate competitive pricing of supplies and contracted work

Able to multi-task and prioritize work orders

Exhibit strong attention to detail

Able to perform at high levels in a fast-paced work environment and successfully adapt to changing priorities and work demand

Able to think logically to troubleshoot, analyze situations, and make sound business decisions

Able to perform a variety of duties in all types of weather

Able to lift, push, and pull up to 75 pounds

Standard expectations include completion of work orders within 48 hours (excluding emergencies) and unit turns within seven working days, unless directed otherwise by the Community Manager

Preferred

HVAC certification, preferred

Smart phone preferred for work purposes

Benefits

Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year.

In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday.

Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.

Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.

Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.

Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.

Save on living expenses with exclusive employee discounts at Birge & Held properties.

Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health.

Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.

Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need.

Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.

Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance.

With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.

Stay connected and equipped for success with a monthly phone stipend of up to $50 to help cover your mobile service costs.

Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program.

Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.