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CommonSpirit Health · 9 hours ago

IT End User Services Technician

Caldwell, TX

Full-time

Hybrid

Entry, Mid Level

$24.27/hr - $36.10/hr

2+ years exp

CommonSpirit Health is one of the nation’s largest nonprofit Catholic healthcare organizations, delivering integrated health services. The IT End User Services Technician is responsible for on-site and remote support, troubleshooting, and maintenance of desktop and mobile PC workstations, ensuring a reliable user experience and operational efficiencies.

Health CareMedicalNon Profit

H1B Sponsor Likely

Responsibilities

Provides desktop hardware support for the user community

Performs troubleshooting for moderate to high complex hardware, software and system problems

Acts as subject matter expert for at least one device type

May be assigned to one or more projects as a project team member

Responsible for desktop hardware support to the user community for functional area(s) and ensure reliability of the devices

Responds to incidents, performs diagnosis, executes incident resolution for those requiring medium to high complexity

Utilizes previous experience to reach resolution and will contribute to knowledge management system(s)

Escalates issues when necessary

Responds to customer requests received via the Service Management application

Fulfills requests of moderate to high complexity

Interacts with the customers in a courteous and professional manner

Assists in the maintenance of and enters appropriate data into the device asset management system and the knowledge management systems to capture knowledge and work processes

Responds to assigned issues and troubleshoots problems with desktops, laptops, tablets, mobile carts, printers and peripherals, including purchasing and deployment of new devices

Identifies potential issues that could adversely impact end-user experience and takes corrective action

Participates in low complexity local and enterprise projects

Participates in on-call rotation and provides on-call support

Performs proactive maintenance on devices

Participates in the “smart hands” program to assist other IT functional areas when needed

General knowledge of Operational Level Agreements (OLAs) and always works within those metrics

Day to day interactions with user community and works collaboratively with Business and IT Stakeholders as it relates to Incident Management, Request fulfillment and Problem Management

Understanding and adherence to policies and procedures

Contributes to new or modified policies

Provides guidance, training and problem solving assistance to other team members

Qualification

Windows operating systemNetwork printing systemsMicrosoft OfficeCustomer service skillsGoogle SuiteHealthcare experienceTechnical degree/certificateTroubleshooting skills

Required

2-4 years of experience in the service industry required

Solid customer service skills required

Strong knowledge of Windows operating system environment, network printing systems and Microsoft Office modules

Preferred

Associates degree or technical institute degree/certificate preferred

Healthcare experience preferred

Google Suite experience preferred

Company

CommonSpirit Health

Glassdoor3.6

Common Spirit Health is a healthcare organization that provides research programs, home health programs, and virtual care services. It is a sub-organization of CommonSpirit Health.

Founded in 2019

Chicago, Illinois, USA

10001+ employees

https://www.commonspirit.org

H1B Sponsorship

CommonSpirit Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (12)

2024 (5)