SouthState Bank · 1 month ago
Customer Care Representative I - Must reside within 50 miles of Homestead, FL
United States
Full-time
Remote
New Grad, Entry LevelSouthState Bank is a trusted financial partner known for its commitment to customer service and community roots. The Customer Care Representative I will provide superior service to customers, resolving inquiries and building rapport while ensuring compliance with bank policies.
BankingFinanceFinancial ServicesLendingWealth Management
Responsibilities
Identify and resolve customer inquiries using active listening, critical thinking, and probing skills for first call resolution
Answers inbound phone inquiries timely, accurately, and professionally with a personalized rewarding experience for the customer
Able to successfully respond to general inquiries regarding accounts to include but not limited to balance inquiries, transaction history, transfers, stop payments, loan inquiries, phone banking PIN resets, customer maintenance updates, product assistance and check orders
Provide tier one digital banking support to include Multi-Factor Authentication unlock or delete, unlock customer’s Online Banking profile, and assist customer with self-service password tool
Assist customers with debit card support to include inquiries, research, blocking, reissuing/reordering cards, and Reg-E disputes
Process customers inquiries accurately and efficiently to build customer confidence and trust, based on established policies and procedures
Promote our virtual branch solutions to our customers by ensuring we met or exceeded their expectations
Meet or exceed the Customer Care Representative quality and productivity goals assigned by management
Ensure the security of customer information and assist with minimizing bank loss by performing customer authentication on each call received
Use all available systems and resources to review and interpret customer information
Maintain a working knowledge of PC skills including the ability to troubleshoot common problems and navigate the internet, intranet and between multiple systems
Provide support by performing additional duties and tasks as needed or assigned
Maintain a positive, empathetic, and professional demeanor with customers at all times regardless of the circumstances, or stress level of the call center
Keep customers aware of changes in bank services, practices and other factors affecting their account relationship
Follow established processes and guidelines in daily activities to do what is right for the customer and the bank, adhering to all company and department policies
Successfully complete additional skills training as required/requested
Qualification
Required
Must reside within 50 miles of Homestead, FL
High School Diploma or equivalent
Previous customer service (Inbound Call Center) experience
Experience in financial services
Strong computer skills and ability to navigate systems for quick resolution
Excellent customer service skills including verbal, listening, and problem-solving skills
Enthusiastic and highly motivated with a strong work ethic and intense focus on results
Ability to work with confidential information, both internally and externally, in a professional manner
Ability to have flexible hours when necessary
Receptive to coaching and feedback
Demonstrate the desire to meet/exceed goals and solve problems while working in a fast-paced environment
Interpersonal skills to create a positive and effective work environment
Must be able to effectively access and interpret information on computer screens, documents, reports, and identify customers
This position requires a large amount of time in front of a computer
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
You agree that you will not provide child or adult care during hours of scheduled work
A minimum of 10 mbps download and 5 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only)
Must be able to directly connect to router/modem via Ethernet cable
Must be available to travel when necessary
Company
SouthState Bank
The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward.
Founded in 1934
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2013-08-09IPO
Leadership Team
D
Dan Bockhorst
Executive Vice President Chief Credit Officer
Recent News
2025-12-16
2025-10-24
Company data provided by crunchbase