Helpdesk Specialist 1 - IT Support Services jobs in United States
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Choctaw Nation of Oklahoma · 4 weeks ago

Helpdesk Specialist 1 - IT Support Services

position1802 Chukka Hina, Durant, OK, 74701, US
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$23.35/hr - $23.35/hr

Choctaw Nation of Oklahoma is seeking a Helpdesk Specialist 1 for their IT Support Services. The role involves providing technical support, documenting requests, and resolving end-user help requests with a customer-first mindset.

GovernmentHealth CareNon Profit
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Comp. & Benefits
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H1B Sponsor Likelynote

Responsibilities

You will respond to telephone calls, emails, and other Help Desk intake channels supporting the customer's technical issues and requests
Document and monitor issues to ensure resolution. Maintain accurate trouble ticket entries in the ITSM tool
Resolve technical problems
Prioritize incoming customer requests and assess situations for appropriate response: seek clarification if work is not clear
Apply IT principles, methods, and practices in the customer support area to resolve issues and requests
Perform remote troubleshooting steps for common hardware and software systems, including laptops/desktops, basic network troubleshooting, a basic understanding of client/server environment, local and networked printers, monitors, mobile device support, and office phones
You will field incoming requests from end-users by both telephone and all other Helpdesk intake methods
You will document all important end-user identification information, including name, department, contact information, and nature of problem or request
Troubleshoot Windows/MAC Operating Systems and Microsoft 0365 applications
Perform other tasks and projects as assigned

Qualification

Technical supportWindows/MAC troubleshootingITSM tool proficiencyBasic hardware knowledgeMicrosoft 0365 applicationsTask prioritizationCommunication skillsRelationship building

Required

High School Diploma or equivalent certifications related to IT fields
Basic Knowledge of basic computer hardware, including PC, servers, switches, and routers
Basic knowledge of desktop and server operating systems, including Windows 10, Server 2016/2019
Absorb information quickly
Have an excellent attitude, phone, written and verbal skills
Have excellent skills, with a focus on building relationships and questioning skills
Prioritize and complete tasks in work environment
Education/Certification or relative work experience required

Benefits

Wage access is an option for this position.

Company

Choctaw Nation of Oklahoma

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Choctaw Nation of Oklahoma is a government organization that provides health care and housing services.
dateFounded in 2015
location
Durant, Oklahoma, USA
people-size10001+ employees
web-link
https://www.choctawnation.com/

H1B Sponsorship

Choctaw Nation of Oklahoma has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (2)
2023 (8)
2022 (10)
2021 (3)
2020 (16)

Funding

Current Stage
Late Stage
Total Funding
$1M
Key Investors
National Science Foundation
2023-05-11Grant· $1M

Leadership Team

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James Grimsley
Executive Director - Advanced Technology Initiatives
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Recent News

The Journal Record
Choctaw Nation of Oklahoma partners with Rosetta Stone to preserve tribe’s language
2025-12-24
PR Newswire
Rosetta Stone Partners with the Choctaw Nation of Oklahoma to Preserve and Protect its Language and Culture
2025-12-16
Morningstar.com
Fiber Broadband Association Recognizes Robert Griffin for Leadership in Expanding Fiber Connectivity
2025-11-04
Company data provided by crunchbase