Rippling · 1 month ago
Technical Support Specialist, Device Management
United States
Full-time
Remote
New Grad, Entry Level
$21/hr - $23/hr
0+ years expRippling is a company that integrates HR, IT, and Finance into a single platform. They are seeking a Technical Support Specialist to support customers and resolve issues related to their products, while also contributing to areas like Mobile Device Management and Inventory Management.
EmploymentHuman Resources
Responsibilities
Responsible for supporting our Rippling customers and resolving issues related to our products
Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment
Leverage phone, chat, email functionality, and video conferencing to help our customers optimize our products
De-escalate and resolve issues by leveraging platform and industry expertise
Become a product expert - you'll be a go-to resource for both customers and coworkers
Identify areas of improvement and work directly with Product and Engineering teams to share areas where we can better serve our customer base through automation or added features
Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met
This role will contribute across multiple domains. Specifically, our IT-focused areas such as MDM (Mobile Device Management), Inventory Management, and Access Management
Troubleshoot and resolve endpoint issues across macOS, Windows, and mobile platforms, including connectivity, configuration, and software deployment errors
Document troubleshooting steps, best practices, and technical workflows to improve internal knowledge sharing and team efficiency
Document troubleshooting steps, best practices, and technical workflows to improve internal knowledge sharing and team efficiency
Qualification
Required
Bachelor's degree
0-3 years of work experience, not necessary in a client facing role
Currently reside in a Pacific or Mountain timezone state with the ability to work a shift between the hours of 9am to 6pm PST
Strong ability to critically think to make effective decisions and solve complex problems
Organizational skills and experience improving processes
Strong written and verbal communication skills in English
Flexibility with changing job duties and responsibilities
Preferred
Familiarity with MDM solutions such as Intune, Jamf, Kandji, or Rippling
Working knowledge of macOS, Windows, and mobile device ecosystems
Understanding of endpoint security, encryption, and compliance principles
Strong troubleshooting and analytical skills, with the ability and curiosity to use debugging tools, interpret logs, and learn how to identify root causes over time
Excellent communication and customer service skills in a technical environment
Benefits
Competitive salary
Benefits
Equity
Company
Rippling
Rippling is a workforce management platform that unifies HR, IT, and finance operations into a single system.
1001-5000 employees
H1B Sponsorship
Rippling has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (42)
2023 (70)
2022 (81)
2021 (33)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$2.44BKey Investors
CoatueGreenoaksFounders Fund
2025-05-09Series G· $450M
2024-04-22Series F· $200M
2024-04-22Secondary Market· $590M
Leadership Team
Albert Strasheim
Chief Technology Officer
Adil Syed
CFO
Recent News
FundersClub
2026-01-13
Soma Capital
2026-01-06
2026-01-03
Company data provided by crunchbase