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Texas Attorney General · 1 month ago

OAG (INTERNAL) - Child Support | Supervisor-Special Collections (Program Supervisor II-III) | 26-0170 | OAG Employees only

CS Special Collections7745 Chevy Chase Dr

Full-time

Onsite

Mid, Senior Level

$4,900.42/mo - $4,900.42/mo

4+ years exp

The Texas Attorney General's Office is dedicated to promoting responsible parenting and ensuring children in Texas receive necessary support. The Program Supervisor oversees team operations, sets performance goals, and provides guidance to Child Support Officers and Technicians while ensuring compliance with policies and procedures.

GovernmentLaw EnforcementNon Profit

Responsibilities

Under the direction of the Office Manager, supervises child support officers and support staff including assigning and monitoring work activities, preparing and conducting performance appraisals, initiating personnel actions, resolving work related issues and participating in interviewing and hiring

Responds to moderately complex inquiries and resolves issues from agency management, government officials, attorneys, financial institutions, plan administrators, insurance adjustors, employers and other customers

Assists the Office Manager in planning, coordinating, monitoring and directing all field office operations and activities

Monitors field office performance and takes corrective actions to achieve assigned goals and objectives

Monitors and ensures compliance with federal and state regulations, policies, procedures and standards while providing superior customer service

Assesses the validity of complaints against the IV-D program with impartiality

Reviews and maintains productions reports

Performs related work as assigned

Maintains relevant knowledge necessary to perform essential job functions

Attends work regularly in compliance with agreed-upon work schedule

Ensures security and confidentiality of sensitive and/or protected information

Complies with all agency policies and procedures, including those pertaining to ethics and integrity

Coordinates with vendors and Contract Operations to ensure contracts are properly administered

Conducts Field Office training on Special Collections Unit activities

Qualification

Child Support ProgramSupervisoryCustomer ServiceEffective CommunicationSound JudgmentMulti-taskingSpanish LanguageDecision MakingTeam Collaboration

Required

Education: Graduation from high school or equivalent

Education: Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: full-time Child Support Program, management, customer service, or supervisory

Experience: Four (3) additional years of full-time experience working in the following (or closely related) fields: Child Support Program, management, or supervisory

Knowledge of child support policies, procedures and practices, management principles and practices

Skill in using a computer for work processing, spreadsheet and other software

Skill in handling multiple tasks, prioritizing, and meeting deadlines

Skill in effective oral and written communication

Skill in exercising sound judgment and effective decision making

Ability to receive and respond positively to constructive feedback

Ability to work cooperatively with others in a professional office environment

Ability to provide excellent customer service

Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG workspace within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)

Ability to arrange for personal transportation for business-related travel

Ability to work more than 40 hours as needed and in compliance with the FLSA

Ability to lift and relocate 30 lbs

Ability to travel (including overnight travel) up to 5%

Program Supervisor III - All of the above minimum qualifications for a Program Supervisor II, PLUS: Experience: One (1) additional years of full-time experience working in the following (or closely related) fields: Child Support Program, management, or supervisory