Apply on Employer Site

Liberty Federal Credit Union · 1 month ago

Digital Banking Call Center Representative

MAIN OFFICE, Evansville, IN, US

Full-time

Onsite

New Grad, Entry Level

Liberty Federal Credit Union is a full-service credit union seeking a Digital Banking Call Center Representative with excellent interpersonal and organizational skills. The role involves providing exceptional customer service through various digital banking platforms and assisting members with electronic services.

BankingCreditFinancial Services

Responsibilities

Participate in the Digital Banking phone chat and email contact rotation while providing exceptional service to members

Perform online and mobile banking duties for both the consumer and business banking platform

Monitor, perform daily tasks, and assist members with various electronic services including but not limited to:

Popmoney and External Transfers

Remote Deposit Capture

Money Management

EStatements

Online Account Opening

Purchase Rewards

Apple Pay/Samsung Pay

Online Payment Service

Serve as back up to the Contact Call Center rotation and answer general account questions

Assist members with questions or problems concerning ATM, debit, credit, and Reloadable Cards

Provide information related to field of membership requirements as well as the types of LFCU accounts and the benefits of each

Gain an understanding of possible scams and fraudulent activity and use that knowledge to prevent fraud

Balance loan payments made by check, and debit card at the end of each night

Qualification

Customer service experienceFinancial institution experienceDigital banking knowledgeInterpersonal skillsOrganizational skills

Required

Excellent interpersonal skills

Excellent organizational skills

Experience working in customer service

Preferred

Financial institution experience

Benefits

Incentive opportunities

Paid Holidays

Paid Time Off (Vacation, Sick and Personal Days)

Medical, Dental and Vision Insurance

401(k) retirement program with matching funds

Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance

Tuition Reimbursement Program

Company

Liberty Federal Credit Union

About Liberty Federal Credit Union Liberty Federal Credit Union is a member-owned financial institution focused on returning value through innovative products and services.

Founded in 1936