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Fuller Theological Seminary · 1 month ago

MDiv Program Manager & Academic Advisor

Pasadena, CA, US

Full-time

Hybrid

Mid Level

$32/hr - $33/hr

3+ years exp

Fuller Theological Seminary is seeking an MDiv Program Manager and Academic Advisor responsible for enhancing student retention and success in the Master of Divinity Program. The role involves managing program operations, advising students, and collaborating with faculty and staff to ensure academic excellence and support student progress.

Continuing EducationEducationHigher Education

Responsibilities

Manage the MDiv Program as it relates to student success, student retention, and degree completion

In partnership with the Director and Associate Director of Academic Advising, represent the MDiv Program institutionally on programmatic aspects pertaining to student success, student retention, and degree completion

Provide detailed updates and insights about the MDiv Program, students enrolled in the degree program, registration and retention trends, and student success information at the weekly Retention and Enrollment Conversations

Serve as a strategic liaison between Academic Advising and the faculty, dean of SMT (School of Mission and Theology), and CEEI (Center for Educational Excellence and Innovation) in support of student success, student retention, and degree completion

Initiate and facilitate conversations with a team of program advisors who support students in the MDiv Program on a regular basis

Update program advisors on changes to degree requirements, substitutions, scholarship and retention initiatives, and other topics pertaining to student success, retention, and degree completion

Meet regularly with the Associate Director of Academic Advising to align on matters pertaining to the curriculum, substitutions, and procedures

Work closely with the advising team to address student concerns and proactively provide solutions

Partner with Concentration Leads, Cohort Leads, Ecclesial Liaisons, Office of Student Engagement (student groups and other extracurricular activities), Apprenticeships, and Fuller Careers and Personal Development (professional formation) to maximize student success, retention, and degree completion

Collaborate with the SMT Dean’s Office on topics related to proofreading the course schedule, seat designation for cohorted programs, and scheduling needs, demand, and caps, before and during the registration process

Partner with Enrollment Data Science and the Director of Academic Advising to set program-specific retention plans and goals. Track and work toward program-specific retention goals during the registration season

Develop program-specific retention strategies to support retention and unit goals

Manage a student load of 250 +/- MDiv students. Responsible for matriculation, retention, and degree completion of assigned students

Collaborate with students to develop a plan of study toward graduation that matches their personal interests and goals with Fuller’s course offerings

Learn and maintain a working knowledge of Fuller’s curricula, academic policies, and accreditation standards as they apply to advising responsibilities

Provide accurate and consistent information to students

Clarify program requirements, policies, deadlines, and procedures to students

Assist students in identifying appropriate institutional resources, and counsel students on or near academic probation

Inform students on adding, dropping, and withdrawing from courses, and Satisfactory Academic Progress

Work in conjunction with the Apprenticeships Department to provide counsel and guidance for students regarding the apprenticeship process

Respond to student inquiries promptly (24 business hours) and track all interactions in Fuller’s SRM. Maintain accurate records of students' progress toward degree completion, and prepare student files for final graduation clearance

Successfully complete the weekly advising tasks

Uphold the academic standards of Fuller

Other duties as assigned

Qualification

Master's degreeStudent retention experienceAcademic advising experienceComputer skillsInterpersonal skillsConflict-resolution skillsCritical thinking skillsMulticultural sensitivityCustomer service mindsetConversational KoreanConversational SpanishTeamwork

Required

Recipient of, or in the progress of, a Master's degree in theological education, psychology, higher education, or a related field, and in good academic standing

Highest level of integrity and confidentiality

Strong interpersonal skills, multicultural sensitivity, and good conflict-resolution skills

Ability to work within a diverse team and communicate effectively with culturally and ethnically diverse populations

Excellent oral, written, and critical thinking skills

Initiate, prioritize, and complete multiple tasks with accuracy, efficiency, and attention to detail

Establish and maintain cooperative relationships with staff, faculty, and students, maintaining a warm and professional manner with a positive employee relations and customer service mindset

Good computer skills: including Apple, Microsoft Office, Salesforce, Banner, and Google applications