Corevo IT ยท 11 hours ago
Bank User Support
New York, United States
Full-time
Hybrid
New Grad, Entry LevelCorevo IT is seeking a Japanese Bank User Support professional. The role involves providing guidance to customers on a new system, responding to inquiries about the migration process, and ensuring smooth transitions for users.
Information Technology & Services
Responsibilities
Provide guidance and explanations how to use the new system to the customers
Respond to customer inquiries about the migration process via phone and email
Update materials such as migration guides, FAQs, and support documentation addresses to the customers
Track customer migration progress and conduct follow-ups to ensure smooth transitions
Escalate technical issues or concerns to internal teams and coordinate resolutions
Collect customer feedback and share suggestions for improving processes and services
Document support interactions and prepare reports on migration activities and customer experience
Qualification
Required
Japanese: Professional/English: Professional level
Experience in customer support
Financial domain experience
Strong verbal and written communication (mostly in Japanese) with customer interaction experience
Company
Corevo IT
Covero IT is your trusted partner for end-to-end technology and workforce solutions.
Founded in 2025
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase