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APG Federal Credit Union · 8 hours ago

Digital Banking Product Analyst

Edgewood, MD

Full-time

Onsite

Mid Level

$60K/yr - $85K/yr

4+ years exp

APG Federal Credit Union is focused on enhancing member experiences through digital banking solutions. The Digital Banking Product Analyst will support the Digital Banking Product Owner in optimizing online and mobile banking, ensuring excellent service delivery, and collaborating on various digital initiatives.

CreditFinanceFinancial Services

Responsibilities

Support oversight of third-party digital banking providers by monitoring performance, identifying issues, and ensuring platforms operate as expected

Assist in managing Agile-based projects related to digital applications by coordinating tasks, tracking progress, and facilitating cross-functional collaboration

Provide budgetary support by tracking expenses and preparing recommendations for enhancements and upgrades

Act as a secondary escalation point for member-impacting issues such as bugs or service disruptions, assisting in resolution and documentation

Analyze and report on digital money movement and payment activity to identify trends, optimize workflows, and support platform improvements

Track and coordinate regular UX, mobile app, and adapter updates to ensure alignment with technology trends and security standards

Assist in monitoring accessibility, security, and regulatory compliance across digital banking platforms through audits and reporting

Contribute to the development of a seamless digital member experience by analyzing data, identifying pain points, and recommending improvements by listening to members and front-line team members

Conduct research on market trends, member behavior, and regulatory changes to inform product owner decisions

Maintain vendor relationship documentation and assist in coordinating meetings, tracking deliverables, and ensuring strategic alignment

Support implementation and analysis of digital tools that help members improve financial wellness

Promote a collaborative team environment by communicating openly, sharing insights, and supporting cross-functional problem-solving

Stay informed on emerging technologies and their potential impact on digital banking operations and member experience

Pursue ongoing professional development through training, certifications, industry networking, and technical publications

Perform other duties as assigned to support the digital banking team and broader organizational goals

Continue technical professional development through seminars, workshops, membership in technical and professional organizations, and through reading technical publications and journals. Network with others in the credit union industry and interface with vendors

Maintain certification requirements and work towards acquiring new certifications as required

Perform other related duties as assigned

Qualification

Digital product managementFinancial institution experienceProduct Owner certificationMember banking relationshipsAgile project managementTechnical proficiencyResearch skillsCollaboration skills

Required

Bachelor's Degree in Information Technology or related field is required

Experience can be credited in lieu of education

Four to six years of experience with a financial institution required

Education may be substituted in lieu of experience

Proven collaborator between business and technical areas

Strong understanding of member banking relationships, products, and digital banking solutions

2 years experience in digital product management

Preferred

Product Owner certification preferred

Benefits

Medical and dental (shared expense)

Vision

401(k)

Life and disability insurance

Flexible spending account

Employee assistance program

Referral program

Educational assistance

Holidays

Annual leave

Sick leave

Company

APG Federal Credit Union

APGFCU’s roots go back to 1938 when a group of local pioneers decided to address the savings and borrowing needs of the military families at the Aberdeen Proving Grounds.

Founded in 1938

Aberdeen, Maryland, USA

201-500 employees