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The Durst Organization · 1 month ago

IT Support Specialist II

New York, United States

Full-time

Onsite

Mid, Senior Level

$70K/yr - $85K/yr

3+ years exp

The Durst Organization is a family-run business dedicated to innovation and sustainability since 1915. They are seeking a Senior Information Technology Support Specialist responsible for configuring, maintaining, and supporting desktops and laptops across the organization, while providing technical support and user training.

Real Estate

Comp. & Benefits

Responsibilities

Install and support PCs, telephone systems, and peripheral devices (printers, scanners, mobile/smartphones)

Configure and troubleshoot hardware and software issues across Windows, iOS, and macOS platforms

Use Helpdesk software (Service Desk Plus) to manage IT assets and service requests

Resolve complex hardware, software, and network issues

Troubleshoot LAN access and connectivity issues; escalate when necessary

Provide after-hours support as needed

Conduct onboarding and training for new users on hardware and software

Prepare instructional documents / SOP’s and videos for IT procedures and applications

Deliver excellent customer service in person, over the phone, and electronically

Educate users on problem prevention and system usage

Handle conference room setups, including device connections to screens

Maintain accurate documentation of technical issues and resolutions

Ensure service delivery aligns with agreed-upon SLAs and departmental guidelines

Attend technical training to stay current with industry trends and technologies

Advocate for and integrate sustainability practices into IT operations

Qualification

A+ certificationNetwork+ certificationWindows OS expertiseMicrosoft 365 proficiencyActive DirectoryPowerShell scriptingBasic networking conceptsCustomer service skillsProblem-solving skillsProject management skillsTeam collaboration

Required

A+ and Network+ certifications (or equivalent experience)

Minimum 3 - 5 years of IT helpdesk/desktop support and application experience

Strong problem-solving, project management and prioritization skills

Excellent communication and customer service skills

Expertise in PC/Break Fix, Windows OS, and Microsoft 365 cloud environment and tools

Proficiency in Active Directory, PowerShell scripting, and basic networking concepts

Ability to work collaboratively in a team setting

Preferred

Bachelor's degree in Computer Science, Information Technology, or related field

Company

The Durst Organization

The Durst Organization was founded in 1915 by Joseph and Rose Durst with the philosophy of: “Leave each place better than you found it.” For generations, Durst has been a family-run business dedicated to community and sustainability.

Founded in 1915

New York, New York, USA

1001-5000 employees