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Brewco Marketing Group · 1 month ago

Director of Retail Services

Central City, KY

Full-time

Onsite

Director/Executive

10+ years exp

Brewco Marketing Group is seeking a Director of Retail Services to lead their retail operations across the U.S. This role involves overseeing all retail channels, ensuring compliance, and enhancing customer experience while driving growth and performance in the retail sector.

AdvertisingEventsMarketing

Responsibilities

Ensure full adherence to all local, state, and federal laws related to sales. Function as the subject matter expert and liaison for regulatory inquiries and audits

Oversee vendor relationships, and third-party contractors to ensure quality service and cost efficiency

Support budgetary requirements and contribute to the development and implementation of plans and effective management practices to maintain a cost-effective strategy

Oversee implementation and execution of partner’s Brand Retail experience strategy ensuring superior customer experience and lead changes in management activities in all markets

Operate within partner’s SOP and Retail Operations Guidebook

Manage and mentor a team of retail managers and staff

Participate in training with our partners on company, brand, and product knowledge

Generate weekly reports for all local markets outlining data analytics, KPIs, challenges, and achievements to Vice President of Sales & Marketing and partner representatives

Lead with an omni-channel mindset, partner closely with other business segments (Marketing, HR, Logistics, etc.) and ensure connectivity across processes, systems, and procedures

Identify opportunities to improve Retail teams and their performance through in-depth analysis, as required. Collects and analyzes data to assess and optimize in-store experience

Implements and supports safety and security protocols

Collaborate with Brewco Marketing Group Leadership and partner representatives to develop a strategic plan for retail fronts in each market, setting clear goals and establishing a roadmap for its implementation

Collaborate with other BMG staff to ensure quality placement of assets, pricing on retail fronts and allocation of necessary resources for program implementation at the retail site level

Supports leadership in fostering local relationships and provides networking leads

Support partner’s new initiatives and improvements to the retail operational model, collaborating with the wider BMG Management team

Support policy and process performance, in all markets, develop feedback procedures and build opportunity; provide retail operations input for relevant toolboxes, aiming to enable a qualitative Customer Experience and efficient ways of working. These will be defined for both existing efforts as well as growth opportunities

Review existing operational guidelines and implement additional details to ensure alignment with business needs, the evolution of in-store experiences, and staff/retail location assets

Qualification

Retail operations experienceRegulatory compliance knowledgeLeadership experienceBudget managementLogistical operations understandingNetworkingEffective communicationTime managementProblem-solvingCollaborationTeamworkRelationship building

Required

Seasoned retail leader ready to build something extraordinary

Thrive in fast-paced environments where strategy meets execution

Bold, innovative, and hands-on approach to retail operations

Strategic driver and operational backbone of Retail Services pillar

Expert operational experience to develop, document and implement guidelines and initiatives

Start-up mindset and experience to build from the ground-up

Maintain and adjust existing SOP's, knowledge and practices within current operational landscape

Establish strong relationships with teams in markets to enhance performance and drive operational efficiencies

Ensure full adherence to all local, state, and federal laws related to sales

Function as the subject matter expert and liaison for regulatory inquiries and audits

Oversee vendor relationships and third-party contractors to ensure quality service and cost efficiency

Support budgetary requirements and contribute to the development and implementation of plans

Oversee implementation and execution of partner's Brand Retail experience strategy

Operate within partner's SOP and Retail Operations Guidebook

Manage and mentor a team of retail managers and staff

Participate in training with partners on company, brand, and product knowledge

Generate weekly reports for all local markets outlining data analytics, KPIs, challenges, and achievements

Lead with an omni-channel mindset and partner closely with other business segments

Identify opportunities to improve Retail teams and their performance through in-depth analysis

Implement and support safety and security protocols

Collaborate with Brewco Marketing Group Leadership and partner representatives to develop a strategic plan

Collaborate with other BMG staff to ensure quality placement of assets and pricing

Support leadership in fostering local relationships and provides networking leads

Support partner's new initiatives and improvements to the retail operational model

Support policy and process performance, develop feedback procedures and build opportunity

Review existing operational guidelines and implement additional details for alignment with business needs

Relevant state, local, and national regulatory and legal guidelines tangible to tobacco, nicotine, wine, spirits and beer industries

Understanding of partner guidelines on the marketing to 21+ age target consumers

Effective communication techniques

Appropriate time management principles

Understanding of logistical operations

Ability to manage a highly ambiguous environment

Ability to deal with high-pressure environments, able to problem-solve and manage conflicts

Retail operations experience with proven ability to build relevant store operations frameworks and tools while maintaining a consumer centric mindset

30% of travel is expected

Essential competencies: Leadership and Communication, Cultural Competence, Collaboration and Teamwork, Time Management, Adaptability and Problem-Solving, Decision-Making, Networking, Relationship Building

Preferred

Bachelor's degree in Business, Retail Management, Marketing, or a related field

10-15 years of experience in retail operations, with at least 5 years in a leadership role

Proven experience working in restricted product category such as tobacco, nicotine, and/or spirits with a strong knowledge of related compliance and regulatory environments

Legally authorized to work in the U.S