Press Ganey · 1 month ago
Senior Account Manager
United States
Full-time
Remote
Mid, Senior Level
$80K/yr - $100K/yrPress Ganey is the leading experience measurement, data analytics, and insights provider for complex industries. The Senior Account Manager will act as the main point of contact with clients, assess technical requirements, and lead the development and deployment process while ensuring adherence to project governance and delivery processes.
Health Care
Responsibilities
Act as the main point of contact with the customer and other project team members
Assess client technical requirements and provide viable solutions
Development of technical specifications
Lead the development and deployment process working with the program management team
Adhere to both internal and customer’s processes in place for project governance and delivery
Work with clients to integrate Press Ganey Forsta technologies into their business applications
Manage and conduct solutions QA
Assist with client UAT
Providing solutions administration and overall on-going support as required for the client solution
Provide Press Ganey Forsta platform training and knowledge transfer
Work with the Sales team on development of technical presentations, as needed
Member of the HX Delivery team reporting to Director or Senior Director, Client Success
Qualification
Required
Previous customer-facing experience
Technical and business assessment skills
Ability to articulate the value of technical solutions from a business perspective
Knowledge of standard consulting operational processes
Strong presentation skills
Project delivery management experience
Curious and detail-oriented
Technical expert
Exceptional time management and multi-tasking skills
Team player with initiative
Driven to find appropriate solutions
Passionate about sharing ideas and learning
Unpretentious and professional
Ability to intelligently converse about required business concepts and technologies with clients, vendors and internal team members
Experience working with clients
Conflict resolution and negotiation skills
Ability to work as part of a multifunctional team
Demonstrates initiative, individual motivation and the drive to assist in sales initiatives from start to finish
Ability to travel <5% for internal meetings and trainings
Excellent communication skills
Excellent ability to multi-task and balance multiple projects and priorities
Excellent understanding of marketing research and its data
Strong problem-solving skills, including an ability to 'think outside the box'
Excellent understanding of logic and ability to identify errors
Proven knowledge of Health Systems and/or Health Plans
Bachelor's degree in Computer Science or related discipline; relevant experience may substitute for the degree requirement on a year for year basis
Preferred
Data Visualization and/or Graphic Design a plus
Benefits
Competitive benefits package
Discretionary bonus or commission tied to achieved results
Company
Press Ganey
Press Ganey is the leading partner to healthcare providers and health plans improving the experiences of their patients, consumers, and workforce by marrying data with unparalleled technology, analytics, and expertise.
Founded in 1979
1001-5000 employees
H1B Sponsorship
Press Ganey has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (6)
2023 (8)
2022 (9)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2013-01-02Acquired
Leadership Team
Greg Freiberg
Chief Financial Officer
Darren Dworkin
President & COO
Company data provided by crunchbase