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Your Health · 1 month ago

Group Lead

Brunswick, GA

Full-time

Onsite

Mid Level

3+ years exp

Your Health is a leading physician group serving South Carolina and Georgia, dedicated to delivering quality healthcare. The Group Lead will assist employees with training, workforce planning, and efficiency oversight, while coordinating staffing coverage and overseeing onboarding and training initiatives.

Health CareHospitalProfessional Services

Responsibilities

Implement and maintain a standard training plan for each role within the Care Group; schedule, deliver, and track ongoing education and refreshers

Coordinate and participate in onboarding for all new hires within the Care Group, ensuring consistent Week 1 experiences, equipment setup, and role-specific introductions

Provide and oversee training for established employees when workflows, processes, or compliance standards change

Lead focused trainings on documentation, billing, EHR workflows, and company software; troubleshoot learning gaps and coordinate with Training and Education when system updates roll out

Perform role-specific competencies and skills checklists and provide coaching to close gaps

Communicate best practices, protocol updates, and regulatory requirements; reinforce adoption across the Care Group

Own the daily and forward-looking coverage plan for all Care Group roles; manage PTO/absence, call-outs, and backfill coverage to maintain safe operations

Maintain a live staffing roster to minimize service disruptions and overtime spikes

Coordinate new-to-team schedule ramp-ups in alignment with competency completion

Monitor schedule health (capacity, cancellations due to staffing), escalate persistent gaps, and propose redistribution and cross-coverage plans

Run micro-trainings and coaching huddles to raise efficiency

Collaborate with regional leadership on field processes: medication reconciliation accuracy, telehealth facilitation workflows, and documentation timeliness

Escalate training or performance concerns: Identify individuals who are not retaining information, consistently failing to meet role expectations, or who may not be a good fit for their position or the organization. Communicate concerns to regional leadership for coaching or further review

Work with regional leadership to monitor staff productivity metrics, address inefficiencies, and ensure clinicians and support staff are performing at expected levels

Identify and implement ongoing training opportunities for staff

Qualification

TrainingEducationStaffing coordinationEHR proficiencyLeadership experienceCoaching skillsBasic computer knowledgeCommunication skillsInterpersonal skillsTeam player