FNS, Inc. · 4 hours ago
Customer Service Specialist
Englewood Cliffs, NJ
Full-time
Onsite
New Grad, Entry Level
$50K/yr - $80K/yrFNS, Inc. is focused on providing the best total logistics services with a commitment to trust, communication, and teamwork. The Customer Service Specialist will manage ocean freight processes, serve as the primary contact for customers, and ensure compliance with trade regulations while resolving service issues efficiently.
LogisticsTransportationWarehousing
Responsibilities
Manage end-to-end ocean freight processes including booking, documentation, tracking, and delivery
Serve as the primary point of contact for customers regarding ocean shipments, providing timely updates and solutions
Coordinate with shipping lines, carriers, and overseas agents to secure bookings and manage schedules
Monitor shipment status and proactively communicate delays or issues to customers and internal stakeholders
Handle freight quotations, rate requests, and service inquiries
Collaborate with operations, customs brokerage, and finance teams to ensure accurate and timely billing
Resolve service issues and customer complaints with professionalism and efficiency
Maintain compliance with international trade regulations, company policies, and industry standards
Provide reports as requested by customers
All other tasks as assigned
Qualification
Required
Bilingual proficiency in English and Korean
Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
Strong attention to detail and organizational skills
Preferred
Bachelor's degree in Business, Logistics, or related field preferred
Benefits
Health, Dental, and Vision PPO Insurance
Life, STD, LTD Insurance
401(K) Plan
Paid Time Off
Additional Paid time off (Bereavement, Wedding, Birth of a Child, etc.)
Years of Service Awards
Education Assistant Program (Based on Eligibility)
Company
FNS, Inc.
Since its inception in 1995, we have been providing total logistics services to diverse industries including electronics, machinery, chemicals, oil refining, and construction; and have since evolved into a fully integrated logistics solutions provider serving over 2800 companies worldwide.
Founded in 1995
501-1000 employees
H1B Sponsorship
FNS, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (20)
2024 (8)
2023 (11)
2022 (5)
2021 (2)
2020 (3)
Funding
Current Stage
Late StageCompany data provided by crunchbase