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Mission Edge · 1 month ago

Client Services & Shelter Support Specialist (Evening/Weekend)

Vista, CA

Full-time

Onsite

New Grad, Entry Level

$20/hr - $20/hr

0+ years exp

Mission Edge is a high-accountability, sober-living shelter that provides safety, stability, and compassionate support to families experiencing homelessness. The Client Services & Shelter Support Specialist ensures a welcoming and supportive environment for clients while learning trauma-informed practices and shelter operations.

Non Profit

Growth Opportunities

Responsibilities

Provide respectful, trauma-informed support to clients and help address day-to-day needs or emergent issues

Maintain a safe, structured environment by completing regular rounds inside and outside the building and monitoring security cameras

Help prepare and maintain shelter spaces for activities, meals, and new client arrivals

Foster a positive, inclusive environment by listening with empathy, demonstrating patience, and celebrating client progress

Maintain accurate daily logs, communicate important updates to staff, and support resolution of incidents or concerns

Engage warmly with volunteers, donors, and visitors to promote a welcoming community atmosphere

Uphold ethical standards, professional boundaries, confidentiality policies, and shelter protocols

Participate actively in team meetings, staff learning, and ongoing professional development

Other duties as assigned to support a smooth and safe shelter operation

Qualification

Trauma-informed careDe-escalation skillsCustomer service experienceBasic computer proficiencyCPR/First Aid CertificationMandated Reporter CertificationCompassionWillingness to learnBilingual (Spanish/English)Reliability