ECI · 9 hours ago
Field Services Engineer
Wayne, PA
Full-time
Onsite
Mid Level
$90K/yr - $90K/yr
3+ years expECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations. They are seeking a Field Services Engineer to provide end-user desktop support and server administration while responding to service tickets and collaborating with team members and vendors.
Information Technology & Services
Responsibilities
Resolve level 1 and 2 support cases and work orders associated with end-user issues, physical and cloud infrastructure, and project related tasks
See the world through the eyes of the customer by setting client expectations appropriately throughout the troubleshooting process
Resolve incidents and requests related to, but not limited to the following: Mail Application/Office 365 issues, Client/Server Connectivity issues, Time Sensitive and VIP Workstation incidents, File Restores, Remote Access incidents (Citrix and Terminal Services), Password Resets, Networked Printer Issues to name a few
Execute basic system maintenance including software and operating system patching, software version upgrades and critical patch applications
Provide support of Active Directory such as add/remove users, password resets, Group Policy application, task scheduling
Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device Management (MDM)
Occasional travel within the tri-state area as needed
User desktop support – Requests and Incidents
Effectively escalating to senior IT team members at Moore Walking the trading desk floor to assist traders with IT requests/issues
RCA Work when not on user support tickets
Knowledge and experience working with the above technologies and able to troubleshoot issues by reviewing/analyzing logs and event viewer processes
Qualification
Required
Excellent communication skills with a strong ability to articulate technical information to non-technical people
Excellent prioritization skills and an ability to see the world through the eyes of the customer
Bachelor's Degree in Information Technology related field, or 3+ years of equivalent combination of technical experience and education
Microsoft Office 365 (O365)
Microsoft Operating Systems such as Windows Server and Windows 10/11
Installing and configuring computer hardware operating systems and applications
Active Directory including account creation, modification and password resets
Microsoft Office products including Outlook, Excel, Word, PowerPoint and SharePoint
Client VPN setup and troubleshooting
Understanding of e-mail and spam technologies, and how messaging flows through these systems
Basic understanding of cyber-security concepts and technologies, such as Multi-Factor Authentication (MFA)
Hands-on hardware experience with desktops, laptops, and servers
Familiarity with file system support including permissions, sharing, backups and restores
Experience with cloud platforms such as Microsoft 365 suite
Hybrid Cloud
AD & DCs
Online Exchange O365 and Onprem Exchange server
Windows 10 and 11 desktop/laptop
Preferred
Experience with Managed Service Providers (MSP)
Experience with VM Ware
Experience with Azure
Benefits
Flexible PTO
Health benefit eligibility the first of the month
Life insurance
Pet insurance
401K
And so much more!
Company
ECI
Founded in 1995, ECI is the market leader in end-to-end technology solutions for the financial industry.
501-1000 employees
H1B Sponsorship
ECI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2021 (1)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Steve Schoener
Chief Technology Officer
Greg Yarrington
Chief Operating Officer
Recent News
2022-05-11
Company data provided by crunchbase