iboss · 1 month ago
Customer Success Engineer
United States
Full-time
Remote
Mid Leveliboss is a cloud security company that enables the modern workforce to connect securely and directly to all applications. The Customer Success Engineer plays an advisory role, building long-term relationships with customers and ensuring they achieve desired outcomes through proactive engagement and technical support.
Cloud ComputingCyber SecurityNetwork SecuritySaaSSecuritySoftware
No H1B
Responsibilities
Ensure that customer desired outcomes are achieved through proactive cadence driven outreach
Manage and prioritize assigned portfolio of customers to ensure each customer is successful and satisfied
Act as the customer’s go-to iboss subject matter expert when they are planning changes or enabling new capabilities
Advise customers about new products and feature enhancements
Provide feedback to product management, engineering, and R&D teams
Working with our technical support teams, ensure that any identified complex technical support inquiries are solved in a timely and professional manner
Document interactions comprehensively for auditing and record keeping purposes
Help customers measure success by baselining current vs future state
Work with team leads and management to bubble up recurring issues or opportunities for product or process improvements
Create, provide, and present quotations to customers
Acquire purchase orders from customers
Create and submit knowledgebase entries to help improve customer self-service capabilities
Create and maintain internal knowledge systems to assist other internal team members
Stay abreast of product changes, working with lab and test systems to come up to speed quickly with new capabilities, devices, and features
Attend and present at trade shows and on-site training
Qualification
Required
Bachelors degree in technical field (Computer Science, Computer Engineering, Information Technology, etc.)
Previous experience in technical support, sales engineering or technical account management
Outgoing personality and comfortable speaking to customers
Possess a strong work ethic and team player mentality
Excellent communication skills both verbal and written
Experience designing and supporting multilayer IP networks; routing and switching
Experience with network security; firewalls, intrusion prevention, risk assessment, pen testing, content filtering, PKI, SSL/TLS
Experience/familiarity with managing enterprise deployments of iOS, Android, and Chromebook devices
Experience managing Windows Server or Red Hat Linux server environments
Experience managing large (>1k seat) Windows and Mac workstation deployments
Experience managing DNS; Microsoft or Bind
Experience with acquiring and analyzing packet captures
Highly developed sense of integrity and commitment to customer satisfaction
Strong detail orientation and listening skills
Strong decision making and analytical abilities
Willing to travel 10% of the time
Benefits
Health, Vision, Dental - open to domestic partners
401K with company match
Paid Time Off (PTO)
Company-paid holidays
Optimistic, supportive, and FUN work environment
Company
iboss
iboss is a cloud security company that provides network security as a service, delivered in the cloud, and as a complete SaaS offering.
Founded in 2003
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$180MKey Investors
Goldman Sachs Growth Equity
2021-01-05Series B· $145M
2015-11-03Series A· $35M
Leadership Team
Paul Martini
CEO
Peter Martini
President and Co-Founder
Recent News
Portfolio Adviser
2025-10-20
Company data provided by crunchbase