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Redwood Software · 1 month ago

Senior Renewals Specialist

United States

Full-time

Remote

Senior Level

5+ years exp

Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. The Senior Renewals Specialist will manage high-touch renewal engagements for strategic accounts, ensuring timely execution and driving retention and growth through proactive strategies.

Enterprise SoftwareSoftwareWeb Development

Comp. & Benefits

Responsibilities

Own Strategic Renewal Engagements: Own the end to end renewal process for high-value accounts, and shepherd a high volume of customer renewals through our sales cycle. Actively identify upsell/cross-sell opportunities to maximize revenue

Mitigate Risk and Unlock Growth: Identify renewal risks early, engage stakeholders across customer organizations, and deploy creative solutions to unblock deals

Execute Commercial Tasks: Prepare and deliver accurate quotes and contracts, sometimes involving complex pricing or custom terms. Skillfully handle price negotiations and navigate procurement processes for larger Enterprise deals

Act as the point of escalation: When renewals hit obstacles—pricing exceptions, contract negotiations, procurement delays—you’ll lead resolution, coordinating with Sales, Finance, Legal, and Customer Operations

Drive renewal strategy: You’ll forecast renewals, analyze account health trends, and develop proactive plans to ensure retention and growth in your book of business

Champion the Customer Voice: Diligently track and analyze reasons for customer churn, delays, and objections. You’ll provide critical feedback to our Product and Engineering teams to help us improve our platform and processes

Ensure Seamless Operations: Collaborate closely with cross-functional teams, such as Finance and Order Admin to align on account strategy and streamline the renewal process

Communicate with Executive Precision: Handle a large volume of customer emails and calls. Engage confidently with senior decision-makers through clear, concise, and consultative communications to build trust and accelerate decision-making

Qualification

Renewals ManagementAccount ManagementSalesforceCustomer SuccessContract NegotiationProblem-SolvingOrganizational SkillsCommunication SkillsAttention to Detail

Required

5+ years of experience in renewals, account management, or customer success within a technology company

Familiarity with Salesforce or another CRM and comfortable with learning new sales automation tools

A “Remove the Blocker” Mindset: You are a natural problem-solver who enjoys untangling complex issues for customers and internal teams

Exceptional Organization: A proven ability to manage dozens of opportunities concurrently in a high-velocity environment without losing attention to detail

Clear and Professional Communication: You have excellent written and verbal communication skills and can convey complex information simply and effectively

Exceptional reliability, responsibility, and attention to detail

Bachelor's degree or equivalent experience is required