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Encore · 4 hours ago

Event Sales Manager, Hotel Services - Philadelphia Marriott Downtown

Philadelphia, PA

Full-time

Onsite

Entry, Mid Level

$45K/yr - $55K/yr

1+ years exp

Encore is a company focused on delivering exceptional event experiences, and they are seeking an Event Sales Manager to guide customers through their event journeys. The role involves driving revenue through proactive sales, maintaining customer relationships, and ensuring a high level of service throughout the event planning process.

Event ManagementEvent PromotionEvents

Responsibilities

Drive Results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encore’s sales process and methodology

Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through www.encoreglobal.com, venue booking system, or other sources as assigned

Effectively collaborate with vendors and other departments/divisions of the company to capture and service events

Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience

Understand event cost structure and incorporates this into solution designs according to established profitability guidelines

Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments

Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences

Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges

Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times

Actively refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers

Maintain a healthy pipeline at all times that ensures achievement of established revenue targets

Ensure all known opportunities are in CRM and completely accurate and updated at all times

Support the sales forecasting efforts at home location, ensuring they are accurate and submitted timely

Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented

Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events

Qualification

Technology sales experienceHospitality industry knowledgeAudiovisual sales experienceTechnical aptitudeComputer proficiencyWritten communication skillsVerbal communication skills