Apply on Employer Site

NationsBenefits · 6 hours ago

Client Services Analyst

Plantation, FL

Full-time

Onsite

New Grad, Entry Level

0+ years exp

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits. The Client Services Analyst role involves data analysis, client support, and process improvement to enhance the client experience and operational efficiency.

Government Administration

Responsibilities

Pull, review, and analyze program data and client reports to identify trends and provide insights to internal teams and clients

Support the creation of client-facing performance reports, including Monthly Reports and Quarterly Business Reviews (QBRs)

Ensure data accuracy and completeness when presenting analysis or reporting to stakeholders

Assist Client Service Managers with day-to-day operational tasks, including responding to client inquiries and resolving issues in a timely manner

Track and monitor client deliverables, such as reporting timelines, project deadlines, and client requests

Support account onboarding and program implementation efforts by coordinating data collection, tracking requirements, and updating internal systems

Identify operational inefficiencies and recommend improvements to streamline processes and enhance the client experience

Maintain accurate documentation of client program details, processes, and system configurations in Confluence

Collaborate with internal teams, including Operations, IT, Product, and Finance, to address client issues and ensure alignment on deliverables

Act as a liaison between Client Services and technical teams to communicate requirements, troubleshoot issues, and ensure timely resolution

Qualification

Data AnalysisMicrosoft Office SuiteData Visualization ToolsProject Management ToolsAnalytical ThinkingCommunication SkillsTime ManagementProblem SolvingAdaptability

Required

Bachelor's degree in Business Administration, Healthcare Management, Data Analytics, or a related field

0-2 years of experience in an analytical, operations, or client services role (internships or relevant coursework considered)

Proficient in Microsoft Office Suite (Excel, PowerPoint, Outlook, Word)

Analytical and problem-solving skills with attention to detail

Strong organizational and time management abilities to handle multiple tasks

Excellent communication and interpersonal skills, with the ability to work in a team environment

Self-motivated with a desire to learn and grow within the organization

Preferred

Exposure to the healthcare industry is a plus but not required

Experience with data visualization and reporting tools (e.g., Excel PivotTables, VLOOKUP, Power BI) is a plus

Familiarity with JIRA, Confluence, or other project management tools is preferred

Company

NationsBenefits

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions.

Founded in 2015

Plantation, Florida, US

1001-5000 employees