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Hovione · 1 month ago

Senior Account Manager

US-NJ-East Windsor

Full-time

Onsite

Senior Level

$134K/yr - $215K/yr

5+ years exp

Hovione is an independent family owned international group of companies dedicated to helping Pharmaceutical Customers bring new and off-patent drugs to market. The Senior Account Manager will build and maintain effective long-term relationships with key decision-makers, identify and close new sales opportunities, and achieve revenue targets while ensuring outstanding commercial service for assigned customer accounts.

Pharmaceutical

Responsibilities

Achieve the sales targets and ensure project deliver for the portfolio of customer accounts under responsibility

Manage the client interface of assigned accounts and provide outstanding commercial service through fast, trustworthy and knowledgeable responses to customer demands

Establish relationships with colleagues in different countries and job functions to ensure customer needs are met

Create and execute account management and development plans for the accounts under responsibility

Participate in negotiations of CDAs, Master Service Agreements and Commercial Supply Agreements for allocated accounts in close collaboration with the Senior Director of the area

Coordinate with the global regulatory, production, and R&D groups to provide a superior level of customer service and technical support

Develop and accumulate strong Hovione product and service expertise, sharing knowledge of offerings and cross-selling as appropriate

Analyse data, including demand forecasting, within Hovione´s Customer Relationship Management system for Europe to ensure accurate forecasting and reporting

Assist in the negotiation of long-term contracts including (but not limited to) sales contracts, quality agreements and development agreements

Identify market trends and demands and proposing ideas for new products and services

Identify new opportunities for the existing product and / or services portfolio and linking with the Business Development team as appropriate

Monitor customer account and market activity and provide concise and insightful analysis on customer dynamics, market developments and competitor activity

Optimize the relationship with established clients through both strategic and tactical means including (but not limited to) Key Account Plans, Account Growth Plans, Periodic Business Reviews, client visits and Satisfaction Survey Action Plans

Develop, issue and monitor account growth plans for allocated accounts

Prepare reports and data analytics

Attend and represent Hovione at Trade Shows

Coordinate the TMs assigned to his/her area of responsibility, namely in terms of recruitment, integration, training needs and performance management in accordance with the company's HR policies, in order to ensure all TMs are aligned and motivated towards achieving Hovione's goals, values and culture by promoting their personal and professional development whilst maximizing productivity

Develop and propose for superior approval the activity plan and related budget for the Area under responsibility in line with the unit's strategy, in order to align activities with Sales strategic objectives

Monitor own´s budget, by controlling budget evolution, identifying any deviations between the real and the foreseen and taking corrective measures

Ensure compliance with GMP and HSE guidelines, internal and external requirements as well as promote the implementation and maintenance of Hovione´s policies, systems and procedures (COPs, HBR, SOPs and others) within his/ her TMs

Carry out assigned tasks and duties in a safe manner, in accordance with instructions, and to comply with environmental, health & safety rules/procedures, regulations and codes of practice

Qualification

Account managementBusiness developmentPharmaceutical knowledgeContract negotiationBudget planningSales principlesMarket analysisFluency in EnglishEffective communicationTime managementTeam management