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Peraton · 1 month ago

IT Operations Shift Lead

US-VA-Sterling

Full-time

Hybrid

Senior Level, Lead/Staff

$112K/yr - $179K/yr

10+ years exp

Peraton is a next-generation national security company that drives missions of consequence spanning the globe. They are seeking an IT Operations Shift Lead to manage the Enterprise Operations Center Team, overseeing incident management and ensuring the performance and security of IT operations.

Information TechnologyRobotics

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Coordinate operational activities with the on-duty EOC staff, including critical incident management, enterprise and security alert monitoring, server builds, and other maintenance activities

Communicate operational state of the enterprise systems to various teams within CAEIO and external stakeholders, including the customer

Hand off operational status between shifts to incoming leads, covering critical incidents; open bridges for incidents, maintenance windows, monitoring anomalies, and other issues

Work with CST support teams to develop and maintain proactive monitoring solutions that assess the availability, performance, capacity, and the environment’s overall health

Lead a cross-functional, 24/7 operations team supporting a complex, mission critical production network, including Critical Incident Management, troubleshooting, reporting, and escalation

Monitor multiple systems and applications using monitoring tools, such as Zabbix, Grafana, Splunk, AppDynamics, Oracle Analytics Publisher (OAS), Splunk, AppDynamics, and Aria vROPS, to ensure availability of systems and applications across environments

Coordinate projects assigned to the EOC, ensuring the program meets deadlines. Provide updates for the customer as required

Prepare High/Critical ticket report, three times a week, in support of the Daily Status Report (DSR) held by CST Director and Deputy Director

Ensure trouble tickets are updated in a timely manner and within the parameters of multiple SLAs by coordinating with internal and external support teams

Draft and verify Knowledgebase articles that help technicians respond to recurring issues

Maintain user and administrator accounts using Active Directory and Office 365

Perform network analysis by tracking network traffic and device failures for passport agencies, contractor sites, and overseas sites

Install and troubleshoot Internet Information Services (IIS) on virtual machines

Coordinate with sites to support shutdown and start-up of physical and virtual systems for scheduled maintenances

Create Standard Operation Procedures for tasks that team members perform

Qualification

Enterprise Operations Center ManagementIncident ManagementMonitoring Tools ProficiencyProactive Monitoring SolutionsService Level Agreements ManagementOracle Enterprise ManagerCompTIA Security+ CertificationBasic SharePoint UnderstandingCommunication SkillsInterpersonal Skills

Required

U.S. citizenship and an active SECRET Government Security Clearance

Proficiency in designing, installing, configuring, maintaining, and operating tools, such as Oracle Enterprise Manager (OEM) Splunk, AppDynamics, VMWare VRealize, Grafana, and Zabbix

Ability to communicate clearly with customers and technical personnel

Ability to manage multiple and changing priorities

A minimum of five years' experience in an enterprise operations center and two years' experience managing/leading enterprise operations center staff with skills applicable to a complex, worldwide network

A minimum of five years' experience triaging and prioritizing critical incidents to directly align with mission objectives

A minimum of three years' experience developing and maintaining an enterprise monitoring solution that enables proactive alerting to technical teams as well as integrated dashboards that will provide views into the status of the operational environment to monitor against established thresholds and provide alerting and reporting to enable proactive management

Ability to establish thresholds for alerting and to coordinate with technical teams to route alerts appropriately

A minimum of three years' experience collecting and analyzing metrics across a distributed, complex IT enterprise

Ability to develop integrated dashboard views for various stakeholder groups

Experience reporting against and managing Service Level Agreements (SLAs)

Excellent written, verbal and interpersonal skills

Basic understanding of SharePoint sites and user permission rights