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Vantedge Medical · 1 month ago

Customer Solutions Specialist II

Stockton,CA,US

Full-time

Onsite

Mid, Senior Level

$86K/yr - $98K/yr

5+ years exp

Vantedge Medical is the premier metals-based med-tech solutions partner specializing in the development and manufacturing of vital components for medical markets. The Customer Solutions Specialist II serves as the primary liaison between the company and its customers, focusing on delivering exceptional customer experiences and driving strategic initiatives.

ManufacturingMedicalMedical Device

Responsibilities

Serve as the primary liaison between Vantedge Medical and our customers, delivering best-in-class experience, and creating superior value for our customers

Develop a deep understanding of assigned customers’ businesses and end products, acting as a trusted advisor and primary resource for our customers as well as gathering customer insights, identifying and enabling mutually beneficial outcomes for Vantedge and our customers

Efficiently field customer interactions, process and acknowledge orders and open order reporting with accuracy

Represent Vantedge Medical in the most favorable manner, supporting business initiatives and processes such as complaint handling, expedites and de-expedites

Track and analyze key account metrics, leverage available data, and provide data-driven insights to support strategic decision-making

Facilitate customer issue resolution through identifying and drawing in the correct stakeholders and leaders in a professional manner to collectively resolve issues and complaints through designated processes

Partner closely with Strategic Account Directors and Account Management to execute account strategies, perform business reviews, identify growth opportunities and key initiatives to drive long-term success

Proactively solicit, process, and communicate customer forecasts to internal stakeholders and provide customer with insights that will enable improved supply/demand planning

Facilitate quote requests through designated estimating process, both repeat and new, and deliver as needed and/or in partnership with Commercial Team

Build and maintain strong relationships across internal/external customer business units, and proactively address customer needs

Collaborate with cross-functional teams to optimize processes, improve service delivery, and identify new value-adding opportunities

Drive continuous improvement initiatives by identifying process enhancements that contribute to a superior customer experience

Stay informed about Vantedge Medical’s global capabilities, recognizing and leveraging opportunities to enhance customer engagement and growth

Additional responsibilities as assigned to support business objectives

Qualification

Customer Service ExperienceMicrosoft ExcelERP ExperienceProblem-Solving AbilitiesCommunication SkillsProject ManagementContinuous ImprovementCollaborationAdaptabilityPresentation Skills

Required

Minimum of 2-year degree focused in Business, Customer Experience, Project Management or other related field

Or, a minimum of 5 years experience in Customer Service oriented role in a medical contract manufacturing environment or equivalent manufacturing environment experience

Demonstrated alignment with Vantedge Medical's core values: customer focus, integrity, accountability, collaboration, agility, and innovation

Accountability, autonomy, drive, and ownership of responsibilities and expectations in a fast-paced environment

Proactive, customer-focused mindset with a strong sense of ownership, and urgency

Excellent communication skills (written and verbal), strong business acumen, and the ability to build trust and positively influence stakeholders at all levels

Strong problem-solving abilities with a creative, solutions-oriented approach

Highly organized and adaptable

Passion for learning, growth, and continuous improvement

Strong proficiency in Microsoft Teams, Excel, PowerPoint, and Outlook

ERP experience (including sales order entry and management)

Excellent presentation and active listening abilities

May require long periods of sitting and close visual acuity to perform activities such as: preparing and analyzing data/figures, viewing a computer screen and extensive reading

Up to 5% travel based upon business need