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Uline · 4 hours ago

Customer Service Department Manager - Bilingual

Dallas, TX

Full-time

Onsite

Mid, Senior Level

$85K/yr - $100K/yr

3+ years exp

Uline is North America’s leading distributor of shipping, industrial, and packaging materials, and they are seeking a Bilingual Customer Service Department Manager to empower their teams in delivering exceptional customer service. The role involves training team leads, managing daily activities of customer service departments, and resolving escalated customer issues.

Office Supplies

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service

Manage the daily activities of various Customer Service departments

Evaluate team procedures and identify areas for improvement

Review performance reports and suggest ways to increase efficiency

Resolve escalated customer issues promptly

Qualification

Customer service managementBilingual (English/Spanish)CoachingDevelopmentBachelor's degreeTeam building

Required

Bachelor's degree

Bilingual (English / Spanish) - fluent in both verbal and written forms

3+ years of customer service management experience

Demonstrated ability to effectively coach and develop a high-performing team

Benefits

Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

Multiple bonus programs.

Paid holidays and generous paid time off.

Tuition Assistance Program that covers professional continuing education.

Company

Uline

Glassdoor3.5

U-Line's large and flexible capacities and seamless integration capabilities - preserve the right product, in the right place.

Founded in 1980

Pleasant Prairie, Wisconsin, USA

5001-10000 employees

http://www.uline.com

H1B Sponsorship

Uline has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (47)

2024 (40)

2023 (33)

2022 (40)

2021 (35)

2020 (23)