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Disability Rights California · 1 month ago

Assistant Clients’ Right Advocate 1 (Bilingual-English/Spanish)

Norwalk,CA,US

Full-time

Hybrid

Entry Level

$50K/yr - $62K/yr

1+ years exp

Disability Rights California (DRC) is dedicated to defending and advancing the rights of people with disabilities. The Assistant Clients’ Right Advocate will assist and advocate for individuals with developmental disabilities, providing clerical and administrative support while ensuring access to essential information and services.

Responsibilities

Work in-person in DRC’s Norwalk office a minimum of two days per week, in collaboration with OCRA’s Harbor Regional Center team

Greet callers and provide initial response to requests for help

Coordinate meetings and conference calls

Process incoming and outgoing mail

Apply screening guidelines to identify problems and determine appropriateness of advocacy services

Provide information and referral to individuals who do not qualify for representation or services

Process requests for materials and publications

Assist in client and caller interviews

Use electronic case management software to create case files, including recording required demographic data, and to maintain accurate and timely case information

Collect data and generate reports

Assemble evidence packets for use in administrative hearings and other proceedings

Develop and update community referral information

Strengthen and build relationships with local community-based organizations

Assist in scheduling, organizing, and conducting training activities, and developing and producing educational materials

Assist in the development and implementation of an outreach plan, including targeted outreach to traditionally underserved communities

Perform other duties as assigned

Qualification

Disability resourcesBilingual-English/SpanishCase management softwareExperience reviewing recordsTraining experienceCommunication skillsOrganizational skillsTeam collaboration

Required

High school diploma or general education degree (GED); plus 1 – 2 years related experience or training

Able to communicate fluently and write effectively in Spanish, including the ability to interpret and translate

Preferred

Associate degree in a related field from a two-year college or technical school, OR Bachelor's degree in a related field from a four-year college or university, OR equivalent combination of experience and training

Knowledge of statewide resources available to people with developmental disabilities

Experience reviewing medical or educational records

Contacts with disability organizations and/or within disability communities

Experience with or extensive contacts in ethnic or language distinct communities

Experience providing training to a diverse range of people

Life experience as a person with a disability or direct experience as a caregiver of a person with a disability

Proficiency with Windows-based computer applications including Microsoft Office and case management software

Demonstrated experience and ability to work effectively with a variety of organizations and individuals with diverse perspectives, including people with disabilities, administrators, advocacy groups, and the public, and to maintain confidentiality in all matters