Treasure Island Resort & Casino · 1 month ago
Island Passport Club Intern
Welch, MN
Internship
Onsite
InternTreasure Island Resort & Casino is seeking an Island Passport Club Intern to welcome guests and provide information and support. The intern will maintain player information, assist with club operations, and participate in special events to enhance guest experience.
Gambling & Casinos
Responsibilities
Welcome guests, answer questions and provide information and support to guests
Input, update and maintain accurate player information in the Casino Management System
Issue Island Passport Club cards for club members
Be knowledgeable about and provide guests with information regarding Island Passport Club membership, property-wide events and other property amenities
Redeem cash, prizes and comps for guests following department guidelines
Meet goals as established by management
Maintain a working knowledge of promotional systems
Perform point and promotion adjustments following department guidelines
Assisting with and provide support for Passport Club booth for outdoor shows and events
Assisting Passport Club Supervisors with scheduling
Participate in the interview and selection process for new Island Passport Club Representatives
Assist in creating and maintaining the training manual
Maintain expertise in Casino Management Systems to effectively educate guests on usage, features and benefits
Maintain ongoing proficiency in day-to-day Island Passport Club operations to ensure seamless workflow and guest support
Be the Guest X Champion for department
Work 3 – 5 special events, including parades, concerts, fairs and festivals to assist with property needs
Qualification
Required
High School Diploma/GED or equivalent experience
Current enrollment in 2 or 4-year post-secondary educational program pursuing a degree in a field of study related to the area where the internship is being performed
Accurate and detail oriented
Highly organized and ability to adapt quickly to changing priorities
Excellent verbal and interpersonal communication and problem-solving skills
Proven high guest service skills
Proficient computer skills Microsoft Office (Word, Excel and Outlook) and Windows
Ability to work in a fast-paced environment
Ability to interact with guests, coworkers and management in a professional and courteous manner
Ability to follow established dress code policies and practice good personal hygiene
Ability to speak in a clear, concise and pleasant voice
Ability to retain large amounts of information regarding the property and its amenities
Ability to read and write English
Treasure Island guest service training
Marketing Operations systems (including casino management and promotions)
Telephone Etiquette
Any position-related training as determined by department manager
Must be able to walk, stand and/or sit for long periods throughout the day
Must have a good sense of balance, and be able to bend, kneel, stoop and twist
Must be able to push, pull and grasp objects occasionally
Must have the ability to independently lift up to 25 pounds occasionally
Must be able to perform repetitive hand and wrist motions
Must be willing to work a flexible schedule including all shifts, weekends and holidays
Extensive computer use
Occasionally overtime may be required
Occasionally must deal with angry or hostile individuals
High volume direct public contact
Preferred
Guest Service experience
Company
Treasure Island Resort & Casino
Take The Island Way to a unique and exciting career! Known across the region as Minnesota’s premier entertainment and gaming destination, Treasure Island Resort & Casino offers excellent benefits, flexibility, unlimited opportunities, winning experiences and more.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Aaron Seehusen
Brand Communications and Partnerships Manager
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