Apply on Employer Site

City of New York · 1 month ago

Computer Associate Operations

Brooklyn, NY

Full-time

Onsite

Entry Level

$85K/yr - $99K/yr

2+ years exp

The City of New York is seeking a Data Center Operator for the Fire Department, which is recognized as the world's busiest emergency response agency. The role involves supporting, installing, and monitoring critical systems to ensure their reliability and availability for effective emergency response.

GovernmentLegalPublic Relations

Responsibilities

Engage professionally with FDNY personnel at all levels and collaborate closely with technical teams across BTDS

Perform scheduled operational tasks to ensure continuous availability of FireCAD, EMSCAD, and other mission-critical systems

Monitor all primary and backup hardware, software, peripherals, and applications, promptly identifying and addressing issues

Escalate unresolved incidents in accordance with established escalation procedures

Maintain thorough logs and documentation of support activities, incidents, and resolutions

Create and manage operational templates and logs to support data tracking, reporting, and process improvement

Serve as the primary point of contact for incoming IT-related calls, including user requests, issue reports, and system updates

Provide hands-on support for desktop applications, end-user hardware, and local or networked printers

Troubleshoot and resolve LAN/WAN issues, covering both hardware and software components

Diagnose and repair network communication problems involving routers, hubs, switches, and modems

Perform routine system maintenance and follow IT operations best practices

Support systems requiring 24/7 uptime while working 12.5-hour shifts, including days, nights, weekends, and holidays

Qualification

Computer operationsData communications networkMS operating systemsOffice tools proficiencyTroubleshooting skillsDocumentation skillsCollaboration skills

Required

A certificate from an accredited technical school (approximately 675 hours) with a specialization in computer operations, and two years of satisfactory full-time computer operations experience, in a large-scale networked, multi-tiered, or mainframe computer environment, or two years of satisfactory data communications network experience working in a mainframe or multi-tiered computer environment

A baccalaureate degree from an accredited college or university and three years of satisfactory full-time experience as described in '1' above

A four-year high school diploma or its educational equivalent and four years of satisfactory full-time experience as described in '1' above

A satisfactory combination of education and/or experience equivalent to '1', '2', or '3' above. However, all candidates must have at least two years of full-time experience as described in '1' above