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Wisconsin Foundation and Alumni Association · 1 month ago

Constituent Data Processing Coordinator

United States

Full-time

Remote

Entry Level

1+ years exp

The Wisconsin Foundation and Alumni Association (WFAA) is seeking a Constituent Data Processing Coordinator. In this role, you will create and maintain constituent records while ensuring data quality and providing excellent customer service to various stakeholders.

EducationHigher Education

Comp. & Benefits

Responsibilities

Update or add demographic information and create new constituent records from a variety of sources

Monitor and process requests received through an electronic ticket system. Respond to the sender in a helpful and timely manner and process their update or request

Receive and process information from paper mail returns received by the Wisconsin Foundation and Alumni Association [WFAA] or from affiliated campus departments and units

Use online tools to research and locate updated demographic information

Collaborate and share best practices with team members and partners in other WFAA departments

Participate in recurring projects as an individual contributor and/or team member

Suggest projects that could help standardize the data and provide a better overall experience to our customers

Establish and maintain mutually respectful relationships with WFAA staff and campus partners from units and departments affiliated with UW-Madison

Provide exceptional customer service to WFAA staff, campus partners, alumni, donors, and friends. In all cases, provide timely resolution to requests and questions professionally and courteously

Adhere to WFAA and departmental business processes, rules, and best practices

Perform basic queries on the database that are used to review and, as necessary, clean up entries in the records

Participate in all Constituent Data Processing team meetings

Participate in professional development opportunities offered at WFAA or through an external organization

Qualification

Data managementCRM/database maintenanceMicrosoft OfficeQuery toolsCustomer serviceCollaborationAttention to detail

Required

1+ years of professional experience in data management, preferably within non-profit, educational, or mission-driven organizations where attention to detail and stakeholder impact are paramount

Microsoft Office experience

CRM/database data maintenance experience