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St. Joseph's/Candler · 1 month ago

Applications Support Analyst II

Savannah, GA

Full-time

Onsite

Mid Level

3+ years exp

St. Joseph's/Candler is focused on meeting user needs while adhering to regulatory requirements and strategic goals. The Applications Support Analyst II is responsible for supporting software applications, managing projects, and providing training and guidance to team members and users.

BiotechnologyFitnessHealth Care

H1B Sponsor Likely

Responsibilities

Provides direct support in use of application software to customers including problem resolution, research functionalities, responding to questions and staff training. Ensures software vendors have the information and resources necessary to resolve application problems. Leads projects in one or more aspects of the information systems life cycle (product selection, business requirements definition, communication, implementation, issue resolution, product support). Serves as expert resource and department liaison for ambulatory providers, other analysts and serves as primary liaison between SJ/C users and computer system vendors. Questions on use of system, system flexibility, hardware configurations, functionality and department work flow processes and needs are answered accurately and in timely manner. Coaches Application Support Analysts I toward success by investing time, knowledge transfer, and modeling positive and supportive behaviors that promote team success. Other duties as assigned

Customizes dictionaries, security levels, menus and screen displays according to standard operation procedures. Maintains current and complete documentation of changes for all supported applications. Adheres to change control policies for software modifications. Serves as a member of implementation core teams and provides guidance in planning, coordination and implementation of "go-live" and "upgrade" activities, including project schedule recommendations, training, testing and actual conversion. Provides for continuous on-site support during lives or upgrades. Makes hardware recommendations as necessary and assists with interface testing

Ensures comprehensive software test scenarios are developed to ensure thorough testing of new or upgraded applications prior to "live" date. Reports problems or issues to vendor and in-house staff during testing to ensure timely resolution. Analyzes and resolves problems for ambulatory applications and assists other analysts within the department. Escalates problems outside scope to appropriate person or group. Ensures training has been received for effective application support and end user use. Coordinates and provides the implementation of new or upgraded software applications

Researches and defines user informational needs and work flow processes and translates these needs in order to recommend systems and work flow changes to promote the most effective use of systems and enhancements to user productivity. Recognizes decision level hierarchy, coordinates decisions with other analysts, IS management and ambulatory customers. Has sufficient knowledge of other functions, interfaces and processes to evaluate options beyond those contained within the ambulatory product

Qualification

Health systems experienceApplication supportProject managementInformation systems knowledgeTechnical writingTeam coachingTroubleshootingUser trainingCommunication skillsPresentation skills

Required

Bachelors in Information Systems

3 - 5 Years Health systems functional areas or installing/maintaining computer system applications

Preferred

Formal training in information systems, desktop applications, databases, software development packages, and programming languages

Successful completion of training on Microsoft Windows operation system, Office applications, and assigned software applications

Company

St. Joseph's/Candler

St.

Founded in 1875

Savannah, Georgia, USA

1001-5000 employees

http://www.sjchs.org/

H1B Sponsorship

St. Joseph's/Candler has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2021 (1)