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Axxiom Elevator · 1 month ago

Collections Associate

Signal Hill, CA

Full-time

Onsite

Mid Level

3+ years exp

Axxiom Elevator specializes in the service, modernization, and repair of elevators, escalators, and moving walkways. The Collections Associate plays a critical role in managing past-due invoices and securing timely payments, working closely with internal teams to resolve issues and improve collection processes.

Construction

Responsibilities

Conduct daily outreach via phone and email to customers with past-due invoices to obtain payment commitments and resolve outstanding balances

Maintain accurate records of collection activities, notes, promised payments, and escalation actions

Proactively research and resolve closed or inactive accounts, including identifying updated customer contacts

Collaborate with internal departments (service, operations, billing, and accounting) to resolve invoice discrepancies or service-related disputes

Utilize FieldBoss and Microsoft Dynamics Business Central to review invoice statuses, post payments, and document collection efforts

Generate AR aging reports and track progress against collection goals

Follow company policies and compliance guidelines for collection communications

Support continuous improvement of collections processes to drive faster resolution of outstanding balances

Qualification

Collections experienceAccounts receivable knowledgeFieldBoss proficiencyMicrosoft Dynamics proficiencyMicrosoft Office proficiencyCommunication skillsAttention to detailTime managementTeam collaborationPositive attitude

Required

Minimum 3 years of experience in collections, accounts receivable, or a related accounting function — preferably within construction, service, or repair industries

Working knowledge of basic accounting and invoicing principles

Proficiency with Microsoft Office applications (Outlook, Excel, Word)

Strong verbal and written communication skills

High attention to detail with solid time management and organization skills

Ability to work independently while maintaining strong collaboration with team members

Positive attitude and strong team-oriented mindset