Apply on Employer Site

1st Security Bank of Washington · 1 month ago

IT Help Desk Specialist I

Aberdeen, WA

Full-time

Onsite

New Grad, Entry Level

$22.60/hr - $28.85/hr

0+ years exp

1st Security Bank of Washington is a recognized workplace that values relationships, teamwork, and professional growth. The IT Help Desk Specialist I role involves providing exceptional end-user support for various banking software and hardware, ensuring a high level of customer service across the bank.

Finance

Culture & Values

Responsibilities

Demonstrate service excellence in end-user support via telephone, in-person, and through remote tools

Review and work assigned tickets to ensure service level commitments are strongly adhered to for both internal and external customer service. Escalate tickets as appropriate

Assist with installation, maintenance, and support of PCs, laptops, printers, and other equipment and peripherals

Provide end user technical support for bank phone systems

Regular travel to 1SB locations during business hours. Additional travel as required for special projects

Performs other duties as assigned

Qualification

End-user supportMicrosoft WindowsActive DirectoryMS Office applicationsInformation security standardsCustomer serviceTeam playerCommunication skills

Required

Six months related experience providing exceptional end-user customer service or IT related education

Some experience with personal computers and software applications, including Microsoft Windows, Active Directory, and MS Office Professional applications

Knowledge of information security standards and practices

Basic knowledge of all applicable Regulations that pertain to this position is required

Preferred

Banking experience or business knowledge regarding the business of banking and applications typically used in the banking industry a plus

Benefits

Full medical, dental, and vision coverage for individual or family plan.

Life insurance.

Long-term disability insurance.

401K matching program.

Paid sick and vacation time.

Company

1st Security Bank of Washington

Headquartered in Mountlake Terrace, Washington, 1st Security Bank has been serving customers in King, Kitsap, Pierce, Lewis, Thurston, Grays Harbor, Snohomish, Clallam and Jefferson counties since 1936.

Founded in 1936

Mountlake Terrace, Washington, USA

201-500 employees