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San Ysidro Health · 1 month ago

Sr. Epic Patient Access & Experience Analyst I - Hybrid

1601 Precision Park Ln, San Diego, CA 92173, USA

Full-time

Hybrid

Senior Level

$51.47/hr - $69.02/hr

6+ years exp

San Ysidro Health is a Federally Qualified Health Care organization committed to providing high quality, compassionate, accessible and affordable healthcare services for the entire family. The Sr. Epic Patient Access & Experience Analyst I will manage application-related service tickets, document findings, and support problem resolution, enhancement requests, and project tasks related to the EPIC application.

FitnessHealth Care

Responsibilities

Collaborates with departments, operational leaders, physicians, and clinical staff to design analyses that identify opportunities for improvements in care, evaluates adherence to clinical best practice, and measures outcomes; provides innovative solutions utilizing best practices, use of standards and develops design to create and maintain system solutions

Identifies, analyzes, and recommends improvements and enhancements to operational processes, system automation, and information flows to ensure greater integration of functions within the organization with a focus on clinical workflow

Designs, performs, and documents data analysis in support of clinical improvement; utilizing quality improvement principles, develops and evaluates quality and regulatory reports in support of clinical excellence and compliance; monitors systems impact on user and departmental workflows, and incorporates results into systems enhancements

Serves as a clinical resource and subject matter expert; maintains knowledge of the best practices and current advances in healthcare and information technology; combines knowledge, skills, and experience with technical knowledge to create systems that improve the quality of patient care

Implements testing requirements and processes including scripts, records test results, facilitates end user testing, hardware testing, and maintains test environments; makes recommendations

Provides testing for new modules and system upgrades; installs or upgrades software applications; troubleshoots software and application related problems; participates in the evaluation of new module releases and provides complex analysis and evaluation of systems effectiveness in providing clinical pathways of documentation

Follows quality assurance standards, systems development, and delivery methodologies, change management and release management processes to communicate system changes

Participates in project planning meetings to collaborate with project stakeholders and works with the EPMO team as required

Reviews changes and upcoming developments in software applications and actively seeks out ways to improve processes or workflows

Manages application requests using the internal ticketing system, updates statuses and documents resolutions as required by internal processes and policies

Prepares test data, creates test scripts, and works with project team and end-users to perform testing of upgrades, changes, and new implementations

Maintains current EHR knowledge and other clinical and business systems

Provides feedback to the team regarding software application improvements and/or innovations

Exemplifies and promotes the department’s four key success factors: Positivity, Ownership, Efficiency and Transparency, when working with both internal and external customers

Will be required to follow IT Change Control processes, create support documentation following standard protocols and have working knowledge of HIPAA and other IT security and privacy best practices

Adheres to all applicable SYHealth policies, procedures, protocols, and best practices

Demonstrates effective verbal and written communication skills in collaboration with teams to achieve quality, excellence, harmony and problem-solving to obtain stated goals and objectives

Demonstrates active listening skills, respect and a positive “Can Do” attitude

Enhances professional growth and development through participation in educational programs, reading literature to keep up-to-date related to healthcare laws and Leadership, attending in-service trainings and workshops to improve upon knowledge and skillset

Attends meetings, as required, and participates on committees, as directed

Demonstrates professional behavior standard etiquette, courtesy, mutual respect, confidentiality and treats every patient and employee with dignity in every interaction

Exhibits a high level of integrity, ethics, transparency, leadership style and trust

Promotes and fosters respect for patient privacy by maintaining confidentiality on all patient EHR data and abides by both the HIPAA Privacy and Security rules

Exhibits excellent presentation skills, confidently speaks up, follows the appropriate chain of command and demonstrates effective verbal and written communication skills

Maintains a clean, safe and organized work area at all times

Performs any other job-related duties as needed, assigned, or requested

Qualification

EPIC Cadence/PreludeApplication support experienceHealthcare IT systemsData analysisProblem-solving skillsPlanningOrganizingCommunication skillsFacilitation skillsPresentation skillsInterpersonal skills

Required

Candidates must either currently live in California or demonstrate a willingness to relocate prior to employment

High School diploma or equivalent required

EPIC Cadence/Prelude certification required

Minimum of 6 years of application support experience as a certified Epic Analyst

Strong written and verbal communication skills

Strong facilitation and presentation skills

Think abstractly beyond basic data requirement

Communicate in a clear and concise manner, verbally and in writing

Communicate effectively and partner with senior level staff to determine business goals and objectives, and ways to partner in order to achieve those objectives

Exercise strong planning, organizing, and communication skills

Work independently and as a team

Work on multiple projects concurrently and meet deadlines

Work outside normal business hours as necessary to support production-sensitive projects

Familiarity with healthcare IT systems, including interfaces and integrations

Excellent problem-solving and analytical skills

Ability to work with both technical and non-technical stakeholders to resolve system issues

Strong communication and interpersonal skills

Pre employment requirements include I-9, physical, positive background and reference check results, complete application, new hire orientation, pre-employment PPDs

Compliance with all mandated vaccinations and all boosters is a term and condition of employment

Company

San Ysidro Health

San Ysidro Health is a non-profit organization fully committed to providing the highest quality, most compassionate, easily accessible and affordable health care services for the entire family across San Diego County.

Founded in 1969

San Diego, California, USA

1001-5000 employees