Clarity Partners ยท 1 month ago
Bilingual Customer Service Representative
Chicago,IL,US
Full-time
Onsite
New Grad, Entry Level
$17/hr - $17/hrClarity Partners is a recognized employer in Chicago, known for its commitment to a positive workplace culture. They are seeking a Bilingual Customer Service Representative to assist customers with inquiries related to billing and charges, serving as the first point of contact for support.
Information TechnologyMobile AppsSoftware
Responsibilities
Serve as the first point of contact for customers seeking assistance over the phone or email
Identify and determine the best solution based on the issue and details provided by customers
Walk the customer through billing types, charges and rates
Direct unresolved/out of scope issues to the next level of support personnel/ the proper department
Provide accurate information on billing types, charges, rates and municipal requirements
Notate events and problems and their resolution
Qualification
Required
Proven experience as a customer service agent and/or other call center customer support role a plus
Intermediate to advance computer skills
Strong attention to detail, time management and organizational skills
Ability to perform general office duties
Must have a great sense of time management
Ability to retain a wealth of information to provide to customers
Ability to diagnose and resolve basic customer concerns
Fluent in Spanish
Excellent communication skills
Solid phone and customer service etiquette
Customer-oriented and cool-tempered
Company
Clarity Partners
Clarity Partners is an information technology company specializing in custom application development and website development services.
Founded in 2004
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Rodney Zech
Managing Partner
Recent News
2024-10-31
2024-05-23
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