Gallagher Bassett ยท 9 hours ago
Senior Client Services Representative
Rolling Meadows, IL
Full-time
Onsite
Mid, Senior Level
$38K/yr - $75K/yr
3+ years expGallagher Bassett is a company dedicated to helping clients navigate complexity and support recovery during challenging moments. The Senior Client Services Representative will provide independent support for a complex client portfolio, coordinating with internal teams to manage marketing, claims, renewals, and administration while resolving advanced service issues and inquiries.
BeautyCosmeticsE-Commerce
Responsibilities
Coordinates activities with the Account Managers, Account Executives, Producers, Brokers in servicing designated book of business relating to marketing, claims, administration, renewals, sales
Typically assigned to clients having the most complex needs with no renewal goals associated with assigned accounts
Independently provides support to assigned group of clients
Resolves most complex customer service problems and inquiries that require research and interactions with carriers or agents
Day-to-day client contacts are generally mid- or lower-level client staff, but have knowledge and experience needed to support senior-level client staff
Responds to client questions and maintains a log of conversations
Markets new and renewal accounts according to company procedures
Assists with research and preparation for client presentations
Develops new lines of business with current clients and informs clients of pertinent legal issues
Prepares renewals according to procedures manual
Supervises and conducts enrollment meetings and implementation procedures
Qualification
Required
High School Diploma/GED
3+ years of related experience
Preferred
Appropriate license
Benefits
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...
Company
Gallagher Bassett
About Gallagher Bassett: We are the leading provider of claims and risk management services, helping people and companies prevent, manage and overcome the impact of risk.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Mike Hessling
Chief Executive Officer- North America
Scott Hudson
President and CEO
Company data provided by crunchbase