WellLife Network · 5 hours ago
Support Engineer - 00287 (ITS37) - Mon-Fri 9AM-5PM
New Hyde Park, NY
Full-time
Onsite
New Grad, Entry Level
$65K/yr - $70K/yrWellLife Network is dedicated to providing person-centered care across behavioral health and community-based programs. They are seeking a Support Engineer to provide technical assistance and deployment support, ensuring reliable end-user technology and high-quality customer service.
CommunitiesHealth CareMedicalNon Profit
Responsibilities
Strong customer service skills with the ability to maintain positive, professional interactions
Solid experience with Windows 11, desktop hardware, VoIP phones, printers, docking stations, monitors, cameras, and common software applications
Working knowledge of mobile device functions and cellular plan provisioning
Proficient in installing, configuring, and deploying desktop hardware and peripherals
Familiarity with Intune or other Mobile Device Management (MDM) platforms
Ability to learn and apply various technology support methodologies and best practices
Foundational understanding of networking concepts including VPN, Wi-Fi, PC imaging, and cabling
Ability to transport and physically deploy computer hardware (up to 50 lbs)
Must have reliable personal transportation and willingness to travel 40+ miles per day
Strong ability to follow detailed technical instructions and execute deployment procedures accurately
Detail-oriented with strong inventory management and documentation skills
Experience with incident and service request tools (e.g., service desk ticketing systems)
Dependable with the ability to adhere to time-sensitive schedules and meet deadlines
Qualification
Required
Strong customer service skills with the ability to maintain positive, professional interactions
Solid experience with Windows 11, desktop hardware, VoIP phones, printers, docking stations, monitors, cameras, and common software applications
Working knowledge of mobile device functions and cellular plan provisioning
Proficient in installing, configuring, and deploying desktop hardware and peripherals
Familiarity with Intune or other Mobile Device Management (MDM) platforms
Ability to learn and apply various technology support methodologies and best practices
Foundational understanding of networking concepts including VPN, Wi-Fi, PC imaging, and cabling
Ability to transport and physically deploy computer hardware (up to 50 lbs)
Must have reliable personal transportation and willingness to travel 40+ miles per day
Strong ability to follow detailed technical instructions and execute deployment procedures accurately
Detail-oriented with strong inventory management and documentation skills
Experience with incident and service request tools (e.g., service desk ticketing systems)
Dependable with the ability to adhere to time-sensitive schedules and meet deadlines
Dependable transportation
Ability to transport and carry computer hardware to remote sites
Strong self-supervision and time management skills
Benefits
Medical
Dental
Vision
401k retirement plan (with matching)
Paid time off
Holidays
Personal days
Free and low-cost gym and wellness access and support
Ongoing professional development and career advancement opportunities
Company
WellLife Network
WellLife Network offers behavioral health, community awareness, developmental disabilities, care management, and veterans services.
Founded in 1980
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.65MKey Investors
New York State
2023-02-15Grant· $0.65M
Leadership Team
Lori Alameda
Senior Vice President - CFO
Selena Rueda Furino
HRIS Partner
Recent News
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