M7 Health · 4 months ago
Customer Support Associate - Weekends
United States
Full-time
Remote
New Grad, Entry LevelM7 Health is an AI-powered nursing workforce management platform transforming how hospitals staff, support, and retain their care teams. As a Customer Support Associate, you will be the first line of support for nurse users and hospital leaders, ensuring they receive quick and clear assistance outside regular business hours.
Health CareSchedulingSoftware
Responsibilities
Respond to inbound calls, emails, and texts from M7 users during nights and weekends for minimum 3-shifts per week
Troubleshoot platform questions and escalate technical issues when needed
Provide empathetic, clear communication to ensure users feel supported and confident using M7
Accurately log and track customer interactions to inform our team’s ongoing improvements
Work closely with our Customer Operations team to flag urgent issues that need follow-up during regular business hours
Share common user pain points and feedback to help improve both our platform and support processes
Maintain consistency in communication so customers feel seamless support no matter when they reach out
Qualification
Required
Strong written and verbal communication skills
Reliable and detail-oriented
Comfortable working independently during off-hours
Ability to stay calm and solution-oriented when users are stressed or frustrated
Comfortable learning new technology and explaining it to others in simple terms
Desire to be part of a mission-driven company supporting frontline healthcare workers
Availability to work minimum 3-shifts per week covering evenings and weekends
Ability to respond to inbound calls, emails, and texts from M7 users during nights and weekends
Ability to troubleshoot platform questions and escalate technical issues when needed
Ability to accurately log and track customer interactions
Ability to work closely with the Customer Operations team to flag urgent issues
Ability to share common user pain points and feedback to help improve the platform and support processes
Ability to maintain consistency in communication with customers
Benefits
Paid training and onboarding
Flexible scheduling opportunities
The chance to join a fast-growing, mission-driven company supporting frontline healthcare
Company
M7 Health
M7 Health is a scheduling software that provides workforce management solutions for healthcare industries.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Ilana Borkenstein
Co-Founder & CEO
Eric Gruskin
Co-Founder & COO
Company data provided by crunchbase