Ping Identity · 8 hours ago
Technical Account Manager
Atlanta, GA
Full-time
Hybrid
Mid, Senior Level
$120K/yr - $140K/yr
5+ years expPing Identity is a company focused on creating secure digital experiences for users. As a Technical Account Manager, you will work with clients to ensure their success with Ping solutions, providing technical recommendations and facilitating their journey from purchase to production.
GovernmentIdentity ManagementSecuritySoftware
Responsibilities
Provide clients with technical recommendations and best practices for Ping solutions based on their identity and security needs
Facilitate visibility into company’s product roadmap to help educate and engage customers
Assist with over-the-shoulder configuration help on features and flows
Coordinate and conduct business reviews with customer leadership to highlight success against goals/performance
Assistance in planning, strategizing roll-outs and upgrades for platform adoption by the customer
Provide customers with ad-hoc training to help build the skills in the 'most needed' areas
Engage in the escalation and priority of support tickets created by clients in the program as needed
Provide product demonstrations of Ping technologies
Coordinate with other Ping Identity teams – including Support, Engineering and Product Management teams – to ensure customer needs are being addressed and resolved
Provide feedback to Product Management for future products or enhancements based on trends and requirements
Occasional availability during off-hours to act as a liaison or escalation point of contact due to your customers upgrade or critical implementation of Ping products
Manage ongoing customer needs effectively to ultimately drive high customer retention and loyalty
Qualification
Required
Understanding of Java and knowledge of web technologies
Must have a minimum of 5 years' enterprise customer facing experience in a Customer Success, Sales Engineering, Support or Professional Services role
Strong verbal and written communication skills
Strong organizational skills
Experience with SFDC or equivalent CRM systems
Ability to manage proactive and reactive tasks effectively
Proven track record in managing relationships with large enterprise clients
Experience with Identity Management, Access Management or Federation
On-call may be a requirement for this position
Preferred
Experience with Ping Identity solutions and APIs
Experience with Windows and Linux operating systems
General networking knowledge of protocols like HTTP/S, TCP/IP
General knowledge of protocols such as SAML, OAuth, or OpenID Connect is a plus
Bachelor's Degree in Computer Science or equivalent experience
Benefits
Generous PTO & Holiday Schedule
Parental Leave
Progressive Healthcare Options
Retirement Programs
Opportunity for Education Reimbursement
Commuter Offset (Specific locations)
Company
Ping Identity
Ping Identity provides cloud-based identity management software for companies and government organizations.
1001-5000 employees
H1B Sponsorship
Ping Identity has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (3)
2023 (2)
2022 (3)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$128.35MKey Investors
Kohlberg Kravis RobertsAppian VenturesGeneral Catalyst
2022-08-03Acquired
2019-09-18IPO
2014-09-18Series F· $35M
Leadership Team
Andre Durand
Founder & CEO
Rob Otto
Field CTO/Principal Solutions Architect
Recent News
BiometricUpdate.com
2025-12-27
2025-12-16
Company data provided by crunchbase