Apply on Employer Site

Daltile · 1 month ago

Customer Service Rep/Warehouse Associate II

Salisbury, MD

Full-time

Onsite

Entry Level

1+ years exp

Dal-Tile is the largest manufacturer of tile and natural stone in the United States, and they are seeking a Customer Service/Warehouse Associate to join their team. The role involves providing customer service support, handling sales transactions, and performing various warehouse duties including inventory checks and material handling.

Glass Ceramics & Concrete

Responsibilities

Performs various customer service duties such as: waiting on customers, assisting customers in determining order requirements, answering customer inquiries, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments

Addresses and resolves customer complaints (returns and order errors)

Performs various office administration duties such as processing payments and receipts, reconciliation of DSRs and cash box, preparation of bank deposits, balance petty cash box, preparing various performance reports, updating customer master file and creating vendor orders

Performs various product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders

Waits on customers and prepares sales slips

Produces daily sales reports

Performs a variety of warehouse duties such as pulling/assembling customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor products, maintaining displays (tools, caulk, etc.), moving, storing, and replenishing material, and conduct daily cycle counts

Performs receiving duties such as receiving and unloading inbound material, processing inbound shipments, stocking material, processing customer returns, and notifying management of damaged shipments for freight claims

Operates crane forklift equipment

Maintains clean and organized facility by sweeping, trash removal, restroom cleaning and general office maintenance, etc

Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions and acts to Management

Performs other related duties as required

Qualification

Customer service experienceForklift experienceWarehouse experienceComputer skillsSafety consciousOrganizationDetail-orientedTime management

Required

HS diploma or equivalent experience

1+ years of customer service experience and warehouse experience

Forklift Experience

Organization, math, time management, computer skills, detail-oriented, customer service, safety conscious

Benefits

Company Match on 401k

Employee Purchase Discount

Tuition Reimbursement

Company

Daltile

Glassdoor3.3

Daltile is the industry-leading brand of ceramic, porcelain, glass and metal tile as well as natural stone, large-format slab and countertop products.

Founded in 1947

Dallas, Texas, US

1001-5000 employees