Freshworks · 10 hours ago
Senior Sales Operations Analyst
San Mateo, CA
Full-time
Hybrid
Mid, Senior Level
$120K/yr - $150K/yr
5+ years expFreshworks is a company that builds uncomplicated service software aimed at enhancing customer and employee experiences. They are seeking a Senior Sales Operations Analyst to join their North America Field Revenue Operations team, where the role focuses on driving insights and optimizing sales performance to support scalable growth across the Field Sales organization.
CRMInformation ServicesInformation TechnologySaaSSoftware
Responsibilities
Analyze GTM performance data to surface insights, trends, risks, and opportunities
Deliver executive-ready reporting, dashboards, and ad hoc analyses
Support segmentation, account prioritization, and territory planning
Manage recurring reporting for pipeline, funnel metrics, lead flow, and revenue performance
Prepare operational inputs for MBRs, QBRs, and leadership reviews
Own key Salesforce operational components (configurations, quotas, team structures, compensation elements, etc.)
Build and maintain Salesforce dashboards for self-service analytics
Create and maintain SOPs, process documentation, and rules of engagement
Partner with Sales, Marketing, Enablement, and Customer Success to drive GTM execution
Operate autonomously and influence decisions with data-backed recommendations
Qualification
Required
5-10 years in Revenue Operations, GTM Operations, Sales Operations, or Strategy within high-growth SaaS companies
Strong analytical and modeling skills; proficient in Excel/Google Sheets, SQL, and BI tools (Tableau, Looker, Power BI)
Deep understanding of B2B SaaS sales processes, funnel metrics, and revenue performance
Experience working with Salesforce and supporting GTM system workflows
Excellent communication and stakeholder management skills
Ability to work independently in a fast-paced environment
Preferred
Salesforce Platform Certification
experience with lead routing, quotas, or compensation processes
Benefits
Dental, medical, vision, disability and life insurances
Equity + ESPP
Flexible PTO
Flexible spending
Commuter benefits
Wellness benefits
Adoption and parental leave benefits
Company
Freshworks
Freshworks is building and delivering online cloud-based software-as-a-service that provides helpdesk support with automation solutions.
1001-5000 employees
H1B Sponsorship
Freshworks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (23)
2023 (7)
2022 (11)
2021 (10)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$484MKey Investors
Steadview CapitalPeak XV PartnersTiger Global Management
2021-09-21IPO
2020-01-01Secondary Market· $85M
2019-11-04Series H· $150M
Leadership Team
Dennis Woodside
CEO, President
Shan Krishnasamy
Co-founder and CTO
Recent News
Small Business Trends
2025-12-31
2025-12-20
Company data provided by crunchbase