Paysafe · 7 hours ago
Technician IT Service Desk
Jacksonville, FL
Full-time
Onsite
Entry Level
2+ years expPaysafe is a global payments provider, and they are seeking a Technician IT Service Desk to support their IT operations. The role involves managing support tickets, providing direct user support, and maintaining IT equipment and infrastructure.
Financial ServicesFinTechMobile PaymentsRisk Management
Responsibilities
Regular review of support tickets, ensuring regular communications to users to meet SLAs
Supporting the Executive team
Order and Maintain IT equipment inventory
Configure and deploy laptops (Windows and MacOS) for new joiners, breakage, and upgrades
Analysing gaps and opportunities for day-to-day process improvements within the Service Desk
Prepare and maintain Service Desk procedural user guides and troubleshooting documentation
Schedule, organize, task, and report on Service Desk project progress
Office infrastructure maintenance (cabling, LAN, AV)
Internal IT support for Office, conference rooms, workstations, laptops, phones etc
Participation in IT infrastructure-related operations (initial installation and configuration of IT equipment and networks) together with Corp IT Infrastructure team
Provide direct user support for Mac OS and Microsoft based laptops, user access to corporate network and applications both on the network as well as through remote VPN access
Provide direct user support for office relocations and expansions
Support, coordinate, and drive local IT projects
Qualification
Required
Experience with Microsoft Windows OS 10/11, Apple/MacOS, Powershell, strong expertise in MS Office Products + Office 365
Experience with support and troubleshooting of LAN networks
Strong knowledge of PC and peripheral devices hardware and technical parameters
Excellent knowledge in all MS Office 365 Products
Knowledge of MS Windows domain structure
Understanding of TCP/IP, VPN, DHCP, DNS
Experience with Azure, MS Active Directory and MS Exchange essential
Excellent organization, communication, and time-management skills
Expertise in deploying and supporting desktops/laptops using Autopilot deployment
Ability to deal with confidential issues and work under pressure
Ability to work autonomously and prioritize workload
Strong customer service, organizational, communication, and leadership skills are required
Experience with MDM (JAMF, Intune,)
Degree and/or equivalent experience
At least 2 years' experience working in IT support
Company
Paysafe
Paysafe is a global payments provider offering a range of payments solutions for businesses and consumers.
1001-5000 employees
H1B Sponsorship
Paysafe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (1)
2021 (1)
Funding
Current Stage
Public CompanyTotal Funding
$2B2021-03-31Post Ipo Equity· $2B
2017-08-04Post Ipo Equity
2015-12-23IPO
Leadership Team
Bruce Lowthers
Chief Executive Officer
Christopher W. Russell
Former CEO, now Non Executive Director and Senior Advisor to Managment of Skrill USA, Inc.
Recent News
2025-12-18
fintechbusinessasia.com
2025-12-16
2025-12-15
Company data provided by crunchbase