The RealReal · 7 hours ago
Quality Assurance Lead
Perth Amboy, NJ
Full-time
Onsite
Entry, Mid Level
$21.83/hr - $26.27/hr
1+ years expThe RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. The Quality Assurance Lead is responsible for auditing QC Analysts, monitoring audit processes, and identifying skill gaps to drive continuous improvement.
E-CommerceFashionLifestyleMarketplace
Responsibilities
Partner/align with Outbound Operations team on enablement opportunities that include but are not limited to new processes, skill/knowledge gaps and audit discrepancies
Help establish SOPs (standard operating procedures) and create improved audit structure
Communicate metrics around audit failures and enablement opportunities
Partner with Operations leadership to help facilitate coaching conversations
Review audit reports and investigate anomalies to provide a SMART action plan
Facilitate onboarding, audits and training as needed
Analyze audit/performance KPI’s for the Outbound team and Outbound Quality Associates
Qualification
Required
1+ years of experience in process analysis, e-commerce production, training or related fields
Strong leadership ability and desire to work in a fast paced startup environment
Strong knowledge of adult learning principles
Comfortable working with large data sets and analyzing reports
Experience using data platforms for reporting
Proficiency with Google platform (ie forms, sheets, etc)
Strong written and verbal communication skills with ability to tailor communication style to suit the target audience; executive presence
Exceptional attention to detail and organization skills
Adaptability and openness to change
A growth mindset with a solutions focus
Ability to Travel 10% of time to Secaucus, NJ
Preferred
Bachelor's degree
Experience and knowledge of luxury goods
Strong analytical and business intelligence background
Experience working in ecommerce operations
Benefits
$50 in monthly food credits to apply to snacks and meals that are available for purchase on site
Employee Stock Purchase Plan
401K with Company Match
Medical, Dental & Vision Insurance
Paid parental leave
18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 10 Paid Holidays
State of the art, climate-controlled warehouse facility
Company
The RealReal
The RealReal is an online marketplace for authenticated and consigned luxury goods.
1001-5000 employees
H1B Sponsorship
The RealReal has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (10)
2023 (10)
2022 (14)
2021 (8)
2020 (6)
Funding
Current Stage
Public CompanyTotal Funding
$356.87MKey Investors
GreyLion CapitalGreat Hill PartnersGreenspring Associates
2019-06-28IPO
2019-03-01Series H· $70M
2018-07-25Series G· $115M
Leadership Team
Rati Levesque
President & CEO
Frank Zhu
Chief Analytics Officer
Recent News
2025-11-27
Morningstar.com
2025-11-19
Benzinga.com
2025-11-13
Company data provided by crunchbase