Race Communications · 1 month ago
Dispatcher 4 - Hybrid
Tehachapi, CA
Full-time
Hybrid
Mid Level
$22/hr - $26/hr
3+ years expRace Communications is a fiber internet provider committed to connecting California communities since 1994. The Dispatcher 4 role supports business installation initiatives by coordinating with the Dispatch team and Field Operations management to ensure timely execution of installation schedules and managing permit requirements. This position requires effective communication with internal teams and external service representatives to drive collaboration and expedite installations.
InternetTelecommunicationsWired Telecommunications
No H1B
Responsibilities
Receives incoming service requests from customers
Assigns appropriate technicians based on skills, availability, and location
Manages technician movement requests, including route updates and reassignments, to optimize field coverage and service efficiency
Monitors technician status and keeps customers informed of ETA and service updates
Maintains accurate records of service calls, including details and technician information
Serves as a Service Delivery scheduling liaison, coordinating timelines and resource availability to meet delivery targets
Acts as a Sales liaison, ensuring alignment between sales commitments and installation readiness
Monitors service calls to ensure timely resolution and escalates issues as needed
Monitors and escalates delays in permitting or scheduling to ensure SLA compliance
Coordinates with other departments to meet service level agreements
Maintains records of technician availability and adjusts schedules when necessary
Supports Field Supervisors with real-time updates on job readiness and permit status
Performs administrative tasks related to dispatch operations (data entry, filing, report generation)
Maintains accurate documentation and reporting for installation progress, permit tracking, and field readiness
Ensures compliance with company policies and procedures related to service calls, technician safety, and customer service
Assists in the integration of ICB case workflows and Jira ticketing processes to streamline dispatch coordination
Interacts with Field Operations and Dispatch to ensure appropriate, complete, and correct information is captured in all permit applications
Anticipates and schedules permits to avoid project roadblocks
Facilitates resolution of issues as they arise to keep the project on schedule
Coordinates with permitting agencies to organize applications, adjust as desired, and resolve any issues preventing or delaying the permitting process
Develops plans including timelines, tasks, and schedules for permits from inception through issuance
Ensures permit submittals are in accordance with jurisdictional requirements
Identifies jurisdiction-specific requirements and provides that information to the team
Submits, monitors, and tracks USA tickets and permits via online systems, email, or in person as necessary to meet local requirements
Completes any necessary paperwork, reporting, etc
Serves as a liaison with internal resources to assure applications are submitted in order and on time to meet the schedule
Provides follow-up to pending issues to assure completion of tasks - internal and external
Relays work orders, messages, or information to or from work crews, supervisors, or other departments
Manages and creates tickets throughout the day
Receives and resolves incoming and outgoing calls in the queue
Manages CRM (Pitstop) queues and records and maintains customer records/notes
Participates in weekly planning sessions to align dispatch priorities with board-level HOA/MDU initiatives
Researches and gathers data to support project team scheduling requirements
Contributes to CAD/KMZ data validation and ensures alignment with installation planning
Ensures timely completion of assigned deliverables
Continuously monitors dispatch operations for opportunities to improve efficiency, quality, and customer satisfaction
Ability to work flexible hours, including evenings and weekends, as scheduled
Focuses exclusively on the ICB Queue, with no involvement in other technician or customer queues, ensuring dedicated attention to high-priority custom builds
Supports integration of custom build workflows within broader dispatch and installation operations
Qualification
Required
Eligibility for US Employment without sponsorship
Minimum of 18 years of age
Minimum of 3-5 years' of experience in dispatch operations, preferably in the telecom industry
Minimum of 3-5 years' Salesforce or equivalent required
Familiarity of dispatching best practices, with hands-on experience using dispatch software and tools to optimize operations required
Understanding of safety regulations and industry best practices related to field service operations and logistics management required
Proven geographical knowledge of service area and ability to read maps required
Ability to work flexible hours, including evenings and weekends, as scheduled
The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications
Functional use of common office equipment, computers, and office software
Preferred
High School Diploma or GED or equivalent combination of education and experience is preferred
Proficiency in Spanish Language desirable
Benefits
100% Employer-paid medical, dental, vision, and life for all our employees
401 (k) with 100% Employer-matched up to 4% of your annual income
Generous paid time off including sick, vacation, holiday and birthday pay
Free Race highspeed internet and phone service where available
Company
Race Communications
Race Communications is one of California’s leading telecommunications and fiber technology companies, offering a full range of communications services and competing in over 25 markets with investments totaling $150M in recent years.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$500MKey Investors
Oak Hill Capital PartnersAB Private Credit Investors
2024-09-09Private Equity· $375M
2024-09-09Debt Financing· $125M
2020-11-10Private Equity
Leadership Team
Domenic Pacini
COO
Jana Bradova
HR Business Partner
Recent News
Globe Newswire
2024-04-29
GlobeNewswire News Room
2024-02-05
Indus Business Line
2024-01-14
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