CRH ยท 2 weeks ago
CoE Contact Center Specialist, Shared Services
Alpharetta, GA
Full-time
Hybrid
Entry Level
1+ years expCRH is a leading integrated supplier of aggregates and construction services in North America. They are seeking a Contact Center Specialist to improve the performance and efficiency of their contact center by analyzing customer interactions and operational metrics while providing exceptional service to customers.
Building MaterialConstructionManufacturing
Responsibilities
Handle customer inquiries: Serve as the first point of contact for customers via phone, email, or chat, addressing questions and concerns promptly
Resolve issues: Troubleshoot problems, provide solutions, and escalate complex cases when necessary
Process requests: Enter, verify, and transmit customer requests into the system
Maintain records: Update databases and contact logs to ensure accurate documentation of customer interactions
Ensure customer satisfaction: Build positive relationships, de-escalate conflicts, and foster loyalty through excellent service
Contribute to the development of training materials and documentation for finance process standardization
Participate in cross-functional projects aimed at improving finance operations and control frameworks
Perform other related duties as assigned
Qualification
Required
Bachelor's degree or equivalent work experience required
Experience working with automated help desk solution (ticketing system) required
Excellent verbal and written communication skills and ability to properly seek and handle customers' feedback
Strong analytical mindset, organizational skills with attention to detail, and the ability to manage competing priorities
Team-oriented mindset with a focus on collaboration and customer service excellence
Preferred
1-2 years of experience working a Contact Center within a Finance and Accounting Shared Services Center
Experience with ERP systems (e.g., SAP S/4HANA)
Benefits
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion
Company
CRH
CRH manufactures and distributes building materials and products for construction projects. It is a sub-organization of CRH Ventures.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2023-07-21IPO
Leadership Team
Jim Mintern
Chief Executive Officer
Alan Connolly
Director of Strategic Finance
Recent News
MarketScreener
2026-01-07
Benzinga.com
2025-12-29
GlobeNewswire
2025-12-18
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