Head of Risk & Payments Operations jobs in United States
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Owner.com · 14 hours ago

Head of Risk & Payments Operations

positionUnited States
timeFull-time
remoteRemote
seniorityDirector/Executive
money$165K/yr - $210K/yr
date8+ years exp

Owner.com is an AI growth system for local restaurants, aiming to help them succeed online. They are seeking a Head of Risk & Payments Operations to design and scale their payments operations, ensuring accuracy, compliance, and reliability as they expand their payments offerings.

Computer Software
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Growth Opportunities

Responsibilities

Design and implement scalable payment operations processes and controls, ensuring reliable reconciliation, dispute handling, and settlement
Oversee operational risk management (onboarding reviews, transaction monitoring, chargebacks) and partner with Product/Analytics on risk model improvements
Monitor and improve payment performance metrics (approval rates, chargeback ratios, settlement timeliness) to enhance merchant trust and retention
Partner with Product, Engineering and Analytics to automate operational workflows, reduce manual intervention, and embed ops requirements into product design
Ensure regulatory compliance and risk management as Owner.com evolves its payments infrastructure and prepares for new markets and payments channels
Collaborate closely with Support to improve merchant experiences and streamline escalations
Develop operational playbooks, dashboards, and reporting to provide visibility into performance and risk
Lead remediation of operational incidents and drive continuous improvement
Over time, hire and grow a high-performing Payment Operations team

Qualification

Payments operationsOperational risk managementPayment performance metricsRegulatory complianceData analysisCross-functional collaborationTeam leadershipEntrepreneurial mindsetProblem-solving

Required

8-15 years of experience in payments, fintech, SaaS, or payment operations roles
Direct experience with platform payments or marketplace models (Stripe, Adyen, or similar)
Strong understanding of payment performance levers (fraud, chargebacks, approval optimization, settlement) and regulatory frameworks (KYC/KYB, AML, PCI, card network rules)
Hands-on experience in operational risk management, including onboarding risk, transaction monitoring, and chargeback processes
Proven ability to design scalable processes, implement controls, and own operational metrics
Excellent problem-solving and data analysis skills; comfortable using tools/SQL to dive into payments data
Demonstrated cross-functional collaboration skills with Product, Engineering, Support, and Finance
2+ years of experience leading or mentoring a team, with readiness and excitement to roll up sleeves as an individual contributor in the short term
Entrepreneurial mindset: thrives in ambiguity, adapts quickly, and takes ownership to drive outcomes

Benefits

Comprehensive health coverage
Remote-first workplace
Unlimited PTO
Extra fun perks

Company

Owner.com

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Owner.com makes online growth easy for restaurants. Our software helps local restaurants compete — and win against — big national brands.
dateFounded in 2020
location
San Francisco, CA, US
people-size201-500 employees
web-link
https://owner.com

Funding

Current Stage
Growth Stage

Leadership Team

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Adam Guild
Co-founder & CEO
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Dean Bloembergen
Cofounder & CTO
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Recent News

Bay Area Inno
Restaurant tech startup Owner.com doubles funding, eyes expansion
2024-01-31
Company data provided by crunchbase